Cybersecurity Customer Experts - German - Remote Athens

Dila Recruitment; Düsseldorf; Remote; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Dila Recruitment is seeking a Customer Expert to provide exceptional service in Düsseldorf. The role involves troubleshooting, customer communication, and maintaining high satisfaction standards while working in a collaborative environment. Candidates should be fluent in German and have strong technical skills. Benefits include relocation support to Greece, competitive salary, and professional development opportunities.

Leistungen

Complete relocation support to Greece

Competitive salary + 2 extra salaries per year

Health care benefits and discounts

Full training by certified instructors

Professional growth & development opportunities

Free online Greek language courses

Great working environment with relaxing break areas

Qualifikationen

• Fluency in German and very good English communication skills.
• Exceptional written and spoken communication, soft skills, problem-solving skills.
• Knowledge in Firewall/Antivirus products and various Operating Systems.

Aufgaben

• Communicate with customers via phone, chat & e-mail.
• Troubleshoot technical issues and maintain customer satisfaction.
• Log cases on internal systems and stay updated with client products.

Kenntnisse

Fluency in German

Communication Skills in English

Problem-Solving Skills

Empathy

Knowledge of Anti-Malware and Firewall Products

Troubleshooting Skills

Knowledge of Operating Systems (MAC, iOS, Android)

Networking Technologies Knowledge

Jobbeschreibung

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Expert

Employment type : Full-time

What you will do :

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services.

What you will bring :

• Fluency in German
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP / IP, DNS, WLAN)

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process ( all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas