Customer Value Manager (m/f/d)

Building Radar GmbH; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology firm in Munich is seeking a Customer Value Manager to help clients achieve measurable business success with innovative solutions. The role involves managing customer relationships, translating strategies into actionable use cases, and empowering sales teams to excel. Candidates should have 1–3 years in Customer Success or management consulting, excellent presentation skills in German and English, and a willingness to travel. This position offers competitive compensation, unlimited vacation, and a flexible hybrid work model.

Leistungen

Competitive salary including bonuses

Unlimited vacation policy

Flexible hybrid work model

In-house gym access

Development budget

Qualifikationen

• 1–3 years of professional experience in Customer Success at a B2B SaaS company or in management consulting.
• Outstanding presentation skills in German and English to articulate complex value propositions.
• Willingness to travel for customer workshops and on-boardings.

Aufgaben

• Manage customer relationships from kickoff to measurable business outcomes.
• Translate commercial goals into workflows and best practices.
• Empower customers to integrate Building Radar into their processes.

Kenntnisse

Problem-solving

Customer focus

Sales affinity

Communication in German

Communication in English

Jobbeschreibung

Your mission

To anchor our vision as a category-defining platform with our customers, we are looking for a Customer Value Manager m/f/d. In this role, you will act as a strategic sparring partner and "Value Engineer" for the management and sales teams of our customers. You will guide the customer from strategic implementation to operational excellence. Your mission is to ensure that our technology does not just digitize processes but delivers measurable commercial success (revenue) for our clients.

• Lead Strategic Workstreams: You manage the customer relationship from kickoff to measurable business outcomes. You plan and moderate kickoff events, define the success model in alignment with the client’s corporate strategy, and establish an operating cadence that ensures the sustainable implementation of Revenue Engineering.
• Translate Strategy into Use Cases: You translate abstract commercial goals (pipeline growth, win rates, market focus) into clear workflows and best practices. You ensure that teams don\'t just use our software, but actually make their daily work more effective through it.
• Enable Customer Excellence: You empower customers to successfully integrate Building Radar into their processes. Through tailored training (e.g., on Social Selling, Sales Sequencing, or cold calling) and hands-on guidance, you turn our customers\' sales teams into high performers.
• Own the Commercial Relationship: You take full responsibility for customer retention and drive commercial expansion (upsell), based on realized customer value.
• Deliver Tangible Revenue Impact: You work trustfully with customers on their pipelines. Through targeted reviews and analyses, you identify bottlenecks and actively help customers achieve more deals and a measurable ROI.
• Be the Voice of the Customer: Develop a deep understanding of our software and work closely with our product team. You are the advocate for customer needs and directly influence our roadmap and innovation priorities.
• Become AI Native: Proactively identify opportunities to leverage AI to accelerate your own work and the processes of your customers. You actively contribute to our culture of high-velocity execution.

Your profile

You are a problem solver with a strong customer focus. You understand processes, can inspire people, and have the ambition to directly influence the business success of our customers.

We are looking for:

• Background: 1–3 years of professional experience in Customer Success at an ambitious B2B SaaS company OR in management consulting (Strategy, Inhouse, Boutique, IT).
• Consultative Mindset: You challenge the status quo and seek the best solution for the customer\'s business.
• Sales & Process Affinity: You enjoy sales topics and understand how modern sales organizations work (or have the drive to learn).
• Impact Orientation: Taking responsibility for high revenue (externally for customers as well as internally through retention/upsell) motivates you. You work data-driven and use insights to make measurable added value visible for customers.
• Communication & Presence: Outstanding presentation skills in German and English to confidently articulate complex value propositions to C-level stakeholders.
• Willingness to Travel: You enjoy conducting customer workshops and on-boardings on-site to strengthen personal relationships.
• Language: Fluency in German and English (both written and spoken) is a mandatory requirement.

Why us?

• Shape the Revolution: You have the chance to directly and sustainably influence the future of the construction industry and work with cutting-edge technology in a category-defining market.
• World Wide Vibes: Join a highly motivated team from over 11 nations. We are convinced that our global diversity is the fuel for our innovation.
• Financial Compensation & Equity: We value your work through a competitive salary, including variable components and special bonuses.
• Unlimited Vacation: We trust you. Enjoy maximum flexibility with our unlimited vacation policy to recharge and return with fresh ideas.
• Hybrid Work Model: We offer a flexible model that optimally combines modern working in our Munich office with work-life balance.
• Sport & Health: Use our in-house gym or benefit from a contribution to your membership (e.g., Wellpass) as well as Jobrad options.
• Cool Events: From mountain weekends and Oktoberfest visits to off-sites and go-kart racing – we celebrate our successes together.
• Development Budget: We invest in your growth and provide a budget to help you keep pace with the latest tools and trends.
• You\'ll Never Walk Alone: A dedicated buddy program ensures a smooth start, while our family- and pet-friendly atmosphere ensures you feel completely at home.
• Referral Program: Become part of our growth and benefit from bringing top talent from your network to us.