Customer Support Representative (m/f/d)

Texas Instruments; Friesing; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading semiconductor company in Bayern is seeking a Customer Support Representative. In this dynamic role, you will engage with customers to resolve challenges and improve experiences while collaborating across teams. Candidates should possess a high school diploma and strong communication skills. Previous support experience and a knack for problem-solving will be advantageous. Join us at the forefront of technology and make a real impact.

Leistungen

Competitive pay and benefits

Supportive team environment

Qualifikationen

• 2 years of work experience in a call center or customer support environment.
• Proficiency in English (written and verbal) communication.

Aufgaben

• Turn customer challenges into success stories.
• Collaborate with cross-functional teams to tackle complex issues.
• Proactively resolve data discrepancies.

Kenntnisse

Customer communication

Problem-solving

Attention to detail

Microsoft Excel

Ausbildung

High school diploma or GED

Associate degree in business administration

Tools

CRM platforms

Email and ticketing systems

Jobbeschreibung

Overview

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

Your Impact

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories
• Collaborate with cross-functional teams to tackle complex issues
• Contribute to improving our operational processes and customer experience
• Use internal systems to respond to customer inquiries and document customer interactions
• Leverage data to address customer problems and maintain operational success metrics
• Proactively resolve data discrepancies between TI and customers
• Gain valuable experience in building both external and internal relationships
• Be a part of a supportive team environment that values your input and ideas

Qualifications

Minimum requirements:

• High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field
• Proficiency in English, written and verbal, communication

Preferred Qualifications

• You're a natural communicator who can explain complex ideas simply
• You have an eagle eye for details and take pride in your work
• Your passion for helping others shines through in every interaction
• You're a creative problem-solver who thinks on your feet
• You thrive in a fast-paced environment and can juggle multiple priorities
• You're comfortable working independently, but also love being part of a team
• Previous customer service experience is a plus
• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
• Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred
• Nice to have: German, French, Spanish, or Italian language skills

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

About Us

Why TI?

• Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
• We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
• Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

About Texas Instruments

Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.

Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.

If you are interested in this position, please apply to this requisition.

About The Team

TI does not make recruiting or hiring decisions based on citizenship, immigration status or national origin. However, if TI determines that information access or export control restrictions based upon applicable laws and regulations would prohibit you from working in this position without first obtaining an export license, TI expressly reserves the right not to seek such a license for you and either offer you a different position that does not require an export license or decline to move forward with your employment.