Customer Success Specialist, Life Sciences

JoVE; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading video solutions provider is looking for a Customer Success Specialist in Düsseldorf. This role focuses on supporting researchers and educators in the DACH region by integrating resources into their syllabi. Candidates should have a Master's or PhD in a STEM field, be fluent in German and English, and have a strong background in laboratory settings. Competitive salary and benefits are offered.

Leistungen

Competitive salary and benefits

Direct impact on science research

Opportunity for career advancement

Innovative and collaborative work environment

Qualifikationen

• Looking for someone with prior experience in laboratory settings.
• Experience in science communications or customer-facing roles is a plus.
• Proven ability to deliver excellent presentations for various audience sizes.

Aufgaben

• Facilitate outreach to researchers and educators to increase resource usage.
• Deliver presentations and webinars at various events.
• Develop relationships with key decision-makers in the academic environment.
• Provide customer feedback to internal teams.
• Maintain relationships with customer institutions for support and retention.

Kenntnisse

Fluent in German

Fluent in English

Networking skills

Presentation skills

Understanding of education trends

Ausbildung

Master's or PhD Degree in STEM discipline

Jobbeschreibung

About the job

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in the DACH region to integrate JoVE’s content into their syllabi and support training and research activities.

Responsibilities

• Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom.
• Delivering presentations and webinars at : (1) exhibits and conferences (2) University / Research center seminars and workshops
• Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching / research staff at Universities and Research Institutes through daily outreach (phone calls, 1 : 1 meeting, emails, tailored projects etc.)
• Providing customer feedback to sales, product and marketing teams
• Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
• Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements

• A Master's or PhD Degree in STEM discipline
• Fluent in German and English
• Prior working experience in laboratory settings
• Experience in Science Communications or Customer-facing roles is considered a plus!
• Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
• Demonstrated ability to deliver excellent presentations for large and small groups
• Proven ability to network with faculty, scientists and decision-makers

Please share the resume in English.

Why Join JoVE?

• When working with JoVE, you can expect salary and benefit package competitively placed within the local market
• You will make a direct impact in accelerating science research and in improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us