Customer Success Manager – German Speaking (d/f/m)

Verve Ventures; München; Remote; EUR 72.000 - 88.000; Vollzeit

Zusammenfassung

A dynamic tech company is seeking a Customer Success Manager to engage with German and English-speaking clients, guiding them through the product lifecycle. The ideal candidate will have a passion for Customer Success and B2B SaaS, alongside strong communication skills. This role offers remote work options within ±2 hours of CET and a competitive salary range of €72,700 - €87,800 annually.

Leistungen

Stock options

Flexible working hours

Childcare cost contribution

Professional development support

Qualifikationen

• Fluent in both German and English.
• Ability to manage customer portfolios effectively.
• Strong communication and training skills.

Aufgaben

• Proactively manage your customer portfolio for maximum value.
• Conduct onboarding sessions and trainings for new customers.
• Collect user data to identify pain points and needs.
• Collaborate with product teams to enhance value propositions.
• Negotiate contract renewals and upsell opportunities.
• Deepen expertise in product and industry.

Kenntnisse

Fluent in German

Fluent in English

Passion for Customer Success

B2B SaaS knowledge

Tools

CRM (Hubspot)

Jobbeschreibung

Customer Success Manager – German Speaking (d/f/m)

Department: Customer Success

Employment Type: Permanent

Location: Remote (or Munich)

Reporting To: Markus Gorke

Compensation: €72,700 - €87,800 / year

Description

Your opportunity

• You are passionate about Customer Success and a B2B SaaS enthusiast?
• You want to be a strategic partner for your customers, not a transactional support agent?
• You want to create measurable impact across a trillion-dollar industry?
• You want to progress in your career and work with mid-size and enterprise customers?

Then this is your opportunity and we want you!

We don’t care whether you are an electronics expert or new to the industry – but we want you to become an electronics enthusiast! We have an entire team to prove that you can learn everything you need to know about the industry at Luminovo.

As Customer Success Manager at Luminovo, you're working with our customers along the entire customer lifecycle, from onboarding to renewal to upsell/expansion.

Our product: Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing or procuring electronics in-house or an EMS, with a procurement and sales team – our platform helps them control their complete electronics supply chain.

Language requirements

You'll mainly work with German-speaking and English-speaking customers from various territories. Being fluent in German and English is therefore a must for this role. Any other language is a big plus.

Work setup

You can join our team remotely (+/- 2hrs CET) or in our Munich headquarters (full home-office flexibility). We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will be covered by us.

Team

• Markus, our Team Lead Customer Success, who also manages his own customer portfolio
• Sebastian, one of our founders, who leads the Revenue department
• Max, who leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more
• Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives
• Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback

Performance objectives

• Success: Proactively manage your portfolio and ensure customers get the greatest possible value out of our product.
• Onboarding: Facilitating a seamless onboarding experience for new customers by conducting interactive user trainings or workshops.
• Insights: Collect and share data to build a deep understanding of users' needs and pain points.
• Product: Find new opportunities for our product team to create the greatest possible added value for our customers.
• Growth: Negotiate contract renewals and drive the expansion/upsell of customer contracts.
• Expertise: Deepening your knowledge of our product, the electronic industry, and customer success best practices.

We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.

️ Skills, knowledge, and expertise

Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here.

What we promise

• We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart.
• We do routine 1:1's with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing.
• Professional development is encouraged, so there are no fixed budgets when it comes to things that will further your professional growth. Make a case for it and we usually say yes!
• We offer a flexible working environment and respect everyone's preferred setup.
• We offer fully remote working (within +/-2 hours of CET). Our team works from various cities worldwide.
• We contribute to childcare costs for Luminerds.
• We offer stock option packages and support in finding your ideal remote setup.

We want to offer compensation that aligns with industry standards. Salary ranges are determined based on market benchmarks and a leveling framework.

For this role, German salary ranges from €72,700 to €87,800 OTE + virtual stock options, depending on the leveling established during the hiring process. This range might differ in other countries within our +/- 2h time zone remote work area.