Customer Success Manager, Advertising (d/f/m)

Adevinta 2021; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading online services company in Berlin is looking for a Customer Success Manager to ensure customer satisfaction and drive revenue through upselling. You will be the key contact for customer inquiries, monitor campaign performance, and work cross-functionally to resolve needs effectively. Ideal candidates have a background in customer success or account management, along with CRM experience, and proficient in both English and German.

Qualifikationen

• Experience in customer success, account management or a customer-facing role.
• Knowledge of CRM tools and background in online advertising.
• Ability to navigate complex requests independently.

Aufgaben

• Own the end-to-end customer journey ensuring satisfaction.
• Identify upselling opportunities with collaboration from Sales.
• Monitor advertising campaign performance and suggest optimizations.

Kenntnisse

Customer success management

CRM tools

English communication

German communication

Problem-solving

Jobbeschreibung

What You’ll Do

• Own the end-to-end customer journey - from onboarding through renewal - ensuring satisfaction, adoption, and retention.

• Identify upselling opportunities and collaborate with Sales to drive revenue growth.

• Act as the main point of contact for customer questions, including billing and service-related inquiries.

• Monitor advertising campaign performance and product usage, proactively suggesting optimization measures.

• Gather and share customer feedback with Product and Business teams to continuously improve our offering.

• Collaborate cross-functionally with Sales, Tech, Finance, and Project Management to resolve customer needs effectively.

Who You Are

• You have experience in customer success, account management, or another customer-facing role.

• You bring knowledge of CRM tools and have a background in online advertising.

• You communicate clearly and build trust with internal and external stakeholders.

• You’re skilled at problem-solving and can navigate complex requests independently.

• You're fluent in English and German.

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