Customer Service Engineer (f/m/d)

DIGITAL REALTY; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading data center services provider in Düsseldorf is looking for a professional to troubleshoot issues, manage incidents, and ensure customer satisfaction. The ideal candidate will have vocational qualifications in the electrotechnical field, 3-5 years of experience in data center environments, and excellent organizational and communication skills. Join a dynamic team supporting your professional growth in an inclusive environment.

Leistungen

Opportunities for personal and professional growth

Supportive and inclusive work environment

Dynamic team collaboration

Qualifikationen

• 3-5 years of experience in electrical or data center environments.
• Familiarity with HVAC, mechanical, and electrical systems.

Aufgaben

• Troubleshoot issues and manage incidents.
• Perform hands-on interventions and oversee vendor services.
• Respond to infrastructure alerts and act as Incident Manager when needed.

Kenntnisse

Organizational skills

Communication skills

Customer-focused attitude

Proactive approach

Self-motivation

Ausbildung

Vocational qualification in electrotechnical field

Jobbeschreibung

Your role

involves troubleshooting issues, managing incidents, and escalating problems as needed. Key responsibilities include performing hands-on interventions, overseeing vendor services, supporting migrations, responding to infrastructure alerts, and occasionally acting as an Incident Manager. Precise documentation and close collaboration with the Data Center Manager are critical to ensuring operational excellence and exceptional customer satisfaction.

Your Profile

• Vocational qualification in electrotechnical field.
• 3-5 years of experience in electrical or data center environments.
• Familiarity with HVAC, mechanical, and electrical systems.
• Excellent organizational and communication skills.
• Customer-focused, proactive, and self-motivated.

A Bit About Us

Digital Realty is the leading provider of carrier- and cloud-neutral data center services, offering a full spectrum of data center, colocation, and interconnection solutions. Our global platform, PlatformDIGITAL , provides customers with secure data meeting places and innovative solutions for managing Data Gravity challenges. With a footprint of 300+ facilities in 50+ metros across 28 countries on six continents, Digital Realty connects customers to the data communities that matter most to them. Join our team of 3,500+ colleagues worldwide, where we collaborate, innovate, and create meaningful connections every day.

What We Can Offer

Be part of a dynamic and forward-thinking team in a rapidly evolving industry. At Digital Realty, you\'ll work in a supportive and inclusive environment where you can bring your full self to work. Collaborate across business areas, challenge existing practices, and implement your ideas. We provide abundant opportunities for personal and professional growth, enabling you to build a rewarding career with us.