Customer Reliability Engineer

deepset; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology company in Berlin is seeking a Site Reliability Engineer to manage deployments, create templates, and ensure production reliability. The ideal candidate will have hands-on experience with Python, Kubernetes, and observability stacks, as well as strong communication skills. This role offers a remote-first setup, competitive salary, and various benefits including vacations and training budgets.

Leistungen

Remote-first setup with flexible hours

30 days vacation plus extra days for family sick leave

Competitive salary & stock options

Monthly sports & mental health support

Annual learning & development budget

Dog-friendly Berlin HQ

Qualifikationen

• 5 years across SRE / Platform / Solutions / FDE with evidence of shipping customer-facing builds and operating production systems.
• Must be resident of the European Union with an EU Passport.
• German language skills are a plus.

Aufgaben

• Own technical outcomes from POC to production.
• Define SLOs / Error Budgets with customers.
• Train customer teams on operations.

Kenntnisse

Hands-on experience in Python programming

Strong with Kubernetes

Obsevability stacks (Prometheus / Grafana / OpenTelemetry / ELK)

Enterprise integration experience

Confident communicator

Tools

Terraform

Helm

Linux

Jobbeschreibung

Overview

TL;DR

Why this role exists: Land value fast and keep it running. You embed with strategic customers to design, build and operationalize deployments of our platform and then leave behind all required resources and capabilities so that our customers feel confident and self-sufficient.

Why deepset

At deepset we are on a mission to make custom AI solutions accessible to every organization. With Haystack thousands of developers build advanced LLM applications every day while our enterprise-ready AI Platform helps companies turn large language models into business value. We are remote-first, flexible and built on a culture of trust and ownership. You’ll collaborate with top-tier tech talent, tackle meaningful challenges and help transform complex AI into solutions that are simple, powerful and ready for the real world.

Responsibilities

• Design & Land: Own technical outcomes from POC to production — integrations, data connectors, workflows and infra-as-code (Kubernetes / Terraform / Helm).
• Produce reference architectures and reusable templates; upstream patterns to Product to reduce future custom work.
• Unblock enterprise environments: identity (OIDC / SAML), networking, storage, GPU scheduling, observability hooks.
• Run & Harden: Define SLOs / Error Budgets with customers; implement end-to-end observability (logs / metrics / traces) and dashboards.
• Create runbooks / playbooks; lead L3 incident response and RCAs; drive reliability roadmaps to closure.
• Plan / execute upgrades and security patches in change windows; ensure rollback and post-upgrade verification.
• Be an active member of the on-call rotation to ensure excellent customer experience.
• Partner & Enable: Train customer teams on operations and emergency procedures; hand off cleanly to Support / CSM.
• Prioritize reliability and productization backlog with Product / Engineering based on field signal.
• Document clearly: setup guides, diagrams, SLOs, testing / DR procedures and golden path standards.

Qualifications

• Hands-on experience in Python programming (needed for improvements, bug fixing and small feature builds).
• 5 years across SRE / Platform / Solutions / FDE with evidence of shipping customer-facing builds and operating production systems.
• Strong with Kubernetes, containers, Linux, IaC (Terraform / Helm), CI / CD, networking (TLS, DNS, ingress / LB), backup / restore.
• Observability stacks (Prometheus / Grafana / OpenTelemetry / ELK); scripting (Python / Bash).
• Enterprise integration experience (SSO, secrets, compliance); confident communicator with execs and engineers under time pressure.
• Must be resident of the European Union with an EU Passport.

Nice to have

• German language skills

Benefits

• Remote-first setup with flexible hours & tech of your choice
• 30 days vacation plus extra days for family sick leave
• Competitive salary & stock options for every team member
• Monthly sports & mental health support allowance
• Annual learning & development budget
• Monthly team socials & in-person meetups
• Dog-friendly Berlin HQ

About us

Founded in 2018, deepset builds open and enterprise-grade tools that help teams build AI with purpose. From Haystack, our open-source framework, to the deepset AI Platform, we give developers and organizations the building blocks to solve complex high‑impact challenges with AI with full control, transparency and sovereignty. Backed by GV and Balderton, we’re growing the world’s production AI community and customer base solving challenges too critical to get wrong.

Visit us to learn more: deepset Website, Haystack Website, GitHub, LinkedIn, X deepset (Twitter), X haystack (Twitter)

Key Skills

Kubernetes, FMEA, Continuous Improvement, Elasticsearch, Go, Root cause Analysis, Maximo, CMMS, Maintenance, Mechanical Engineering, Manufacturing, Troubleshooting

Employment Type: Full-Time

Experience: years

Vacancy: 1