Customer Quality Engineer – Import Operations

Johnson Electric; Stuttgart; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A multinational engineering firm located in Stuttgart seeks a quality assurance professional to handle customer complaints, organize internal actions, and guide teams in analysis. Preferably holding an engineering degree with 3-5 years experience in quality roles. Proficiency in English is mandatory, and occasional travel is required.

Qualifikationen

• 3 to 5 years relevant experience in a quality-related position.
• Familiarity with Q-tools like 8D and Fault-Tree Analysis.
• Proficient in English; German is a plus.

Aufgaben

• Act as main customer contact for complaints handling and quality topics.
• Guide the cross functional team for complaint analysis.
• Conduct onsite customer visits as necessary.

Kenntnisse

Problem-solving methodology

Communication skills

Time management

Team collaboration

Ausbildung

Engineering degree in Mechanical, Electrical, Industrial Engineering or related

Jobbeschreibung

Responsibilities

• Act as main customer contact for handling of customer complaints (8D) and all other quality related topics
• Organize and manage internal (Stuttgart) and external (on site at customer) containment actions
• Guide the cross functional team (CFT) in the production plant as well as Stuttgart laboratory staff for a customer specific complaint analysis
• Conduct onsite customer visits when necessary
• Support the introduction of new products & applications as well as product changes

Requirements

• Engineering degree - preferred to the field of Mechanical, Electrical, Industrial Engineering or related
• Relevant experience of ideally 3 to 5 years in a similar position; Fresh graduates are also welcomed to apply
• Quality related experience in automotive / industrial environment
• Familiarity in the problem-solving methodology by using Q-tools such as 8D, Fault-Tree Analysis, Ishikawa
• Able to perform basic laboratory testing related to electric motors and actuators
• Proficient English language skills are mandatory (German language knowledge is considered a plus)
• Highly team-oriented individual, capable of dealing with pressure and adversity
• Proactive and organized person with high communication and problem-solving skills
• Good time management and collaboration skills, coupled with a quality mindset
• Ability to work collaboratively in a truly international and multicultural work environment
• Willingness to travel, occasionally on short notice