Customer Onboarding Team Lead (m/f/d)

voize; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A fast-growing healthcare technology startup in Berlin is seeking a Customer Onboarding Team Lead to maximize adoption and drive success. The role involves leading the onboarding team, ensuring customers achieve fast Time-to-Value, and maintaining a sustainable delivery model. Ideal candidates will have over 5 years in SaaS onboarding and proven leadership experience. This position offers a flexible work environment, generous perks, and the opportunity to make a real impact by giving healthcare professionals more time for patient care.

Leistungen

30 vacation days plus birthday off

Germany Transport Ticket

Urban Sports Club

Access to learning platforms

Regular company off-sites

Flexible working hours

Qualifikationen

• 5+ years in SaaS onboarding, implementation, or professional services.
• 2+ years of leadership experience.
• Strong process-driven mindset.
• Valid in German for effective customer support.

Aufgaben

• Lead and manage the Customer Onboarding team.
• Own Time-to-Value and onboarding satisfaction metrics.
• Design structured onboarding methodologies.
• Drive automation and repeatability in implementation.

Kenntnisse

SaaS onboarding

Implementation

People leadership

Stakeholder management

Fluent in German (C2)

Good command of English

Jobbeschreibung

🎤 Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡 Your Mission: Maximize adoption & drive success!

We are seeking a Customer Onboarding Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast, reliable Time-to-Value, while maintaining a scalable delivery model. The Manager owns the people, processes, and capacity of the Team, working closely with Vertical Leads to refine vertical-specific rollout playbooks.

🚀 Your Daily Business – No two days are alike

• Lead and manage the Customer Onboarding team (ICs across tiers)

• Own Time-to-Value and onboarding satisfaction metrics

• Partner with Vertical Experts to define training and customer personas

• Design and enforce structured onboarding methodologies (basic vs premium packages)

• Maintain utilisation/capacity planning to avoid double-booking and burnout

• Define handover processes (from Sales → CS and every step between)

• Drive automation and repeatability in onboarding/implementation

• Maintain customer exposure (10–20% of projects)

🤝 Your Skillset – What you bring to the table

• 5+ years in SaaS onboarding, implementation, or professional services, with 2+ years of people leadership

• Skilled at balancing customer schedules with internal capacity constraints

• Proven ability to reduce Time-to-Value and increase implementation success rates

• Process-driven, operationally rigorous, and comfortable enforcing standards

• Strong communicator; able to manage stakeholders at the customer and internal exec level.

• Hyper Scale Experience with a self-starter mindset

• Fluent in German (C2), to effectively support our German customer base and a good command of English

🎯 Our Success Mindset – How we work at voize

• You are an active listener and strong communicator, capable of engaging stakeholders at all levels.

• You see challenges as opportunities, bringing a proactive and solution-oriented mindset.

• You thrive in a fast-paced, iterative environment, constantly seeking ways to improve customer experiences.

• You take ownership of your work, holding yourself accountable for customer outcomes and success.

• You are a coach, not a manager. You are ready to work hands-on in the role as needed.

🌱 Growing together – what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!