Customer Education Manager (f/m/d)

Apaleo; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading hospitality tech company in Germany is seeking a Customer Education Manager to design and maintain customer learning programs. The role involves creating engaging content and managing the customer academy to promote self-sufficiency among users. Applicants should have experience in customer education, strong project management skills, and be fluent in English. This position offers competitive compensation, flexible work arrangements, and opportunities for growth.

Leistungen

Diverse & International Team

Growth & Development opportunities

Flexible & Remote Work Options

Free Public Transport

30 days of vacation

Health & Wellbeing options

Qualifikationen

• 2+ years of experience in customer education or training, ideally in SaaS or hospitality tech.
• Ability to translate technical concepts into clear learning.
• Hands-on skills with authoring tools.

Aufgaben

• Develop and execute a customer education strategy.
• Create engaging learning content.
• Build and manage our customer academy.
• Use analytics to improve content effectiveness.

Kenntnisse

Customer education

Training

Project management

Technical translation

Learning design principles

Fluent English

Tools

LMS

E-learning tools

Video editing software

Jobbeschreibung

At Apaleo, we’re revolutionizing the hospitality industry with our A P I‑first property management platform, giving accommodation providers the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.

Are you ready to make an impact? We’re looking for a Customer Education Manager (f/m/d) who will design, build, and maintain Apaleo’s customer learning programs. Your mission is to ensure hoteliers, developers, and partners get the most out of our platform, by turning complex product capabilities into simple, actionable learning journeys.

You will own the full spectrum of customer education: from training content to self‑service academies and other scalable learning initiatives. By empowering our customers to become self‑sufficient and confident Apaleo users, you’ll directly contribute to product adoption, customer satisfaction, and long‑term success.

What you’ll do

• Develop and execute a customer education strategy aligned with our customer journey (onboarding → adoption → advancement).
• Create engaging learning content (videos, interactive tutorials, help center articles, certifications, webinars, guides).
• Build and manage our customer academy, ensuring resources are accessible, up to date, and user‑friendly.
• Partner with Customer Success, Product, Marketing, and Community teams to identify knowledge gaps and deliver impactful learning paths.
• Introduce scalable education formats such as role‑based curriculums, product certifications, or blended learning programs.
• Use analytics and customer feedback to continuously improve content effectiveness and learning experiences.
• Champion a customer‑first mindset, helping hoteliers, developers, and partners to unlock the full potential of open hospitality tech.

What you bring

• +2 experience in customer education, enablement, or training (ideally in SaaS or hospitality tech).
• Strong ability to translate technical concepts into clear, accessible learning for different audiences.
• Knowledge of learning design principles (instructional design, micro‑learning, e‑learning).
• Hands‑on skills with authoring tools and platforms (e.g., LMS, video editing, e‑learning tools).
• Excellent project management skills and ability to drive initiatives end‑to‑end.
• Collaborative, proactive, and customer‑centric mindset.
• Fluent in English (German and French languages are a plus).

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast‑growing scale‑up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.
• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

What it means to join Apaleo

Joining Apaleo means stepping into a space where hospitality is being redefined from the ground up. You won’t just support innovation you’ll help drive it. Your work will directly shape an intelligent, AI‑first platform used by hospitality teams across the globe. Here, your ideas power real products, your voice influences direction, and your impact is visible at every level. At Apaleo, we build boldly, collaborate openly, and grow together fast.

We are proud to be an Equal Opportunity and Aff… We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.