Client Solutions Manager - Gaming (Fixed Term Contract) - Global Business Solutions - Berlin

TikTok; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading social media platform is seeking a Client Solutions Manager in Berlin to manage and optimize client relationships. You will analyze campaign data, provide strategic insights, and collaborate with cross-functional teams to ensure client success. Candidates should have at least 5 years of relevant experience and be fluent in English and German.

Leistungen

Diverse and inclusive work environment

Opportunities for innovation and growth

Qualifikationen

• 5+ years experience in hands-on digital media campaign management.
• Deep understanding of the digital landscape and a passion for social media.
• Detail-oriented, data driven, and analytical mindset.

Aufgaben

• Establish and build scalable client relationships.
• Analyze campaign performance data to provide insights.
• Conduct regular business reviews with clients.

Kenntnisse

Digital media campaign management

Performance marketing

Detail-oriented

Analytical mindset

Fluent in English

German communication skills

Jobbeschreibung

Responsibilities

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants, marketing and self-service platform experts, who proactively drive the clients' growth strategies, including upsells, renewals and campaign reactivations.

In this Fixed Term Contract role, you will be working closely with the Brand and Agency Partnerships teams to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key insurance clients and agency partners (media, creative, and marketing partners).
• Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Brand Partnership Managers.
• Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
• Work and collaborate with a diverse group of internal cross-functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
• Serve as a product consultant and build scalable processes for our best-in-class Client Solutions Team.

Qualifications

Minimum Qualifications

• 5+ years experience of hands-on digital media campaign management across digital platforms and advertising tech products
• Deep understanding of the digital landscape and a passion for social media
• Background/experience with performance marketing, excellent understanding of performance objectives and KPIs
• Detail oriented, data driven, and analytical mindset with exceptional organisational skills
• Fully fluent verbal and written English & German communication skills, in order to communicate with clients
• Self-starter, fast learner with a start-up spirit

• Preferred Qualifications
• Previous work experience in app marketing or at a mobile app publisher, ad tech platform, understanding of app ecosystem, mobile ad tech, measurement solutions, app business objectives and KPIs
• Previous account management or client servicing experience across multiple markets
• Proven success in a highly dynamic, rapidly changing environment
• Good German communication skills, additional language skills a plus

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.