Business Operations Manager (fmd) DACH

GE HealthCare; Düsseldorf; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading medical technology company in Düsseldorf is seeking a Business Operations Manager (f/m/d) to oversee non-technical business operations across the DACH Zone. You will lead strategy implementation, ensure data quality, and forecast revenue, collaborating closely with finance teams. The ideal candidate has an engineering background, proven leadership experience in the healthcare sector, and is fluent in both German and English. This role offers excellent benefits, including a company pension plan and health programs.

Leistungen

Company pension plan

Well-being program

30 days holiday

Qualifikationen

• Extended experience in Service business, especially in healthcare.
• Exceptional communication and strong presentation skills.
• Ability to mobilize teams and mentor individuals.

Aufgaben

• Lead Service Business Operations strategies definition and execution.
• Ensure data quality in service management tools.
• Forecast and track revenue in alignment with operations.

Kenntnisse

Leadership

Collaboration

Analytical thinking

Fluent in German and English

Ausbildung

Engineering degree or a related discipline

Tools

Lean techniques

Six Sigma techniques

Jobbeschreibung

Job Description Summary

The Business Operations Manager (f / m / d) DACH is in charge of all non-technical business operations processes and tools across the DACH Zone along the Life cycle of the products (Management of Installed Products records Customer entitlement records (warranty contracts ) quotations billing cash collection). The Business Operations Manager (f / m / d) DACH collaborates with Finance teams at VEGA level (France Belux Germany Austria Switzerland Iberia and Francophone Africa) to set estimates and execute monthly closing. He / she drives design and execution of standard work with foster effectiveness and efficiency of the back-office activities.

At GE HealthCare our machines our software our solutions our services and our people make a genuine difference to medical professionals and patients all over the world. Thats because we never lose sight of what healthcare really needsthe human touch.

Job Description

VEGA Zone (France Belux Germany Austria Switzerland Iberia and Francophone Africa)

Responsibilities

• Lead Service Business Operations strategies definition and implementation.
• Voice of DACH in the VEGA Zone in designing models tools and infrastructure needed to render state of the art business operations.
• Ensure data quality in the different Service management tools (Installed Base Contracts Warranty).
• Responsible for forecasting and tracking of revenue in alignment with VEGA business operations Director.
• Lead account reviews with customers on a regular basis and generate customer activity reports. Track revenue from generation through to cash collection including disputes resolution.
• Responsible for GEHC HCS service P&L: Drive & develop operational & financial growth initiatives and targets cost control & productivity and process improvement in close collaboration with Sales & Marketing Commercial teams Service Delivery and Product Service teams.
• Ensure alignment with VEGA in the way we work based on best practices observed or developed. Simplify and align as much as possible wherever it makes sense. Explore and recommend process executions centralization of de-centralization.
• Utilize in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy / strategy.
• Has knowledge of best practices and how the defined area of practice integrates with others; is aware of the competition and the factors that differentiate them in the markets that has different characteristics within International.
• Collaborate closely with the leadership service teams external support teams Product Sales teams and the global service teams to identify needs and claw gaps (tools processes Customer expectations competency requirements etc.).
• Measure effectiveness with relevant KPIs develop gap closure plans and lead and report execution to reach both qualitative and quantitative results timely.
• Foster innovation in business operations.

Qualifications

• Engineering degree or a related discipline
• Extended and proven experience in Service business broadly in healthcare industry
• Demonstrated People leadership: mobilize teams to achieve goals mentor and coach individuals to develop talents motivate and inspire others through inclusive leadership foster collaboration and encourage initiatives and can-do attitude
• Clear communication Strong presentation skills clarity of thoughts influence at all levels of the Service and product community globally.
• Demonstrated ability to successfully collaborate globally overcoming geographic and cultural boundaries to forge successful working relationships leading to improved business outcomes.
• Proven ability to meet deadlines in a fast-paced changing environment.
• Change agent with energy passion & enthusiasm.
• At ease with Lean and / or Six Sigma techniques.
• Understanding of the GEHC product & services portfolio and their specificities.
• Fluent in German and English

What we offer

• Company pension plan
• Grant for fitness and health programs
• Well-being program (incl. Coaching and much more)
• Corporate benefits with exclusive employee discounts for numerous shops
• Supplementary health insurance with different individual focus
• 30 days holiday

If you are interested in learning more we are looking forward to your online-application!

Dont meet all the requirements We are aware that there is almost never a perfect profile. You can learn (almost) anything as long as you are interested and enjoy new topics and short : we look forward to receiving your application even if you do not yet meet the requirements 100%!

About us

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50000 employees globally. We enable clinicians to make faster more informed decisions through intelligent devices data analytics applications and services supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare helping drive productivity and improving outcomes for patients providers health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits