Assistant Account Manager *Starting October 13th, 2025

Nelnet Business Solutions; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A payment technology company is seeking a customer service representative to assist payers with account issues. Responsibilities include answering incoming calls, assisting with account setup, and providing follow-up on inquiries. The ideal candidate must have a high school diploma and at least two years of related experience. Competitive pay of $16.50 per hour is offered with a robust benefits package.

Leistungen

Medical, dental, and vision insurance

401K/student loan repayment

Tuition reimbursement

Performance-based incentives

Generous earned time off

Qualifikationen

• High school graduate required, with a preference for 2 years of college or related experience.
• Two years of related work experience is necessary.

Aufgaben

• Handle incoming calls and emails as the first point of contact.
• Assist payers in setting up accounts and provide information regarding their accounts.
• Troubleshoot and provide problem resolution for payer issues.

Kenntnisse

Customer satisfaction

Active listening

Problem-solving

Teamwork

Time management

Ausbildung

High school diploma

2 years of college/technical school or equivalent experience

Jobbeschreibung

Overview

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Responses to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and providing follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.

Shift being filled: 10:00-7:00p CST

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Job Responsibilities

1. Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles.
2. Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact.
3. Assist payers/applicants in setting up accounts.
4. Provide pertinent information to educate payers/applicants on their account.
5. Update demographic and additional information on payer/applicant account.
6. Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate.
7. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs by displaying ownership on escalated calls.
8. Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises.
9. Meet and/or exceed department standards of quality and quantity as per department policies.

Education and Experience

EDUCATION: Required: High school graduate. Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements).

EXPERIENCE: Two years of related work experience.

Competencies – Skills/Knowledge/Abilities

1. Ability to consistently meet or exceed department standards.
2. Ability to thrive in a team environment.
3. Accountable and willing to take ownership.
4. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels.
5. Strong focus on customer satisfaction.
6. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers.
7. Ability to manage multiple priorities.
8. Strong oral communications skills.
9. Ability to handle stressful situations and meet multiple deadlines.
10. Strong critical thinking and problem solving skills.
11. Excellent accuracy with attention to detail.

Pay rate for this role is $16.50 an hour.

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Learn more about our benefits: LINK

Equal Opportunity and Accommodation

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporate recruiting at nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.