AS Denza Ranger

BYD Europe; Frankfurt (Oder); Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading electric vehicle manufacturer is seeking a skilled Technical Support Specialist to provide on-site repairs and remote assistance for customers. The ideal candidate will have over 5 years of experience in the automotive sector, a Bachelor's degree in automotive engineering, and fluency in German, English, and Chinese. This role involves driving quality solutions and collaborating with various teams. Join a dynamic industry with competitive salary and benefits.

Leistungen

Competitive salary and benefits

Opportunities for professional growth

Exposure to global trends in automotive industry

Qualifikationen

• 5+ years of experience in a similar role in automotive or E-mobility.
• Self-learning and ability to solve problems quickly.
• Excellent written and verbal communication skills in German, English, and Chinese.

Aufgaben

• Provide on-site vehicle repair service for end customers.
• Offer remote technical support to resolve customer issues.
• Drive quality and R&D resources to address market issues.

Kenntnisse

Automotive technical background

Communication skills

Problem-solving

Time management

Attention to detail

Proficient in PowerPoint

Ausbildung

Bachelor’s degree in automotive engineering

Jobbeschreibung

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH

is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities

• Provide on-site vehicle repair service for end customer
• Offer remote technical support end customer to solve the technical problem
• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer
• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer
  technical solutions, and track real-time vehicle handling progress;
• Collect vehicle quality issues through multiple channels, push for improvements at the
  source, and validate the effectiveness of market solutions;
• Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team
• Closely work together with the Denza department
• Perform on site technical support during launch and other events where Denza products are being displayed
• Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release

Qualifications

• Strong automotive technical background including all required certificates to work on HV systems
• 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Minimum Bachelor’s degree in automotive engineering or similar
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in German, English and Chinese is a must.
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.