Account Manager (m/f/x)

Wolt; Düsseldorf, Köln; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A growing tech company is seeking an Account Management team member to manage restaurant relationships. This role requires strong skills in Sales or Customer Support and fluency in German. Ideal candidates will cultivate partnerships and drive merchant success, ensuring a seamless experience. The position offers a competitive salary, flexible work hours, and various perks including a sports club membership subsidy.

Leistungen

Cool office in major cities

Flexible working hours

30 days of paid vacation

Urban Sports Club membership subsidy

Discount on Wolt orders

Qualifikationen

• First-hand experience in Sales, Customer Support, Marketing or Account Management.
• Understanding of sales principles and excellent partner experience.
• Good time-management skills with a problem-solving attitude.

Aufgaben

• Manage your own restaurant portfolio.
• Build and maintain strong client relationships.
• Provide after-sales support to improve merchants’ performance.
• Promote services and marketing campaigns to partners.

Kenntnisse

Sales experience

Customer Support

Strong communication skills

Problem-solving attitude

Fluent in German

English skills

Tools

CRM systems

Google Workspace

Jobbeschreibung

Overview

About Wolt

At Wolt we create technology that brings joy, simplicity and earnings to neighborhoods. Since 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy but it’s definitely exciting. Here you’ll learn more, build more and ship more than in most other companies. You’ll be challenged a lot but also have a lot of fun on the way. So if you’re a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Do you have any first-hand experience in account management, client support, marketing or sales with a true service-first mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so then we’d love to chat!

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt’s success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member you will master the core functions of Account Management including developing strong relationships with our merchants, answering partners’ queries and identifying new opportunities among existing restaurant partners. You will interact with merchants, look after them, making sure their experience is seamless and they are set up for success!

Responsibilities

• Take care of your own restaurant portfolio.
• Be responsible for the overall restaurant relationship post-onboarding, which includes:
• Contact restaurant partners via phone.
• Provide after-sales support to improve our merchants’ performance.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing and deals team to plan and execute campaigns with restaurant partners.

Qualifications

• First-hand experience in Sales, Customer Support, Marketing or Account Management - like positions.
• Understanding of sales principles and ability to deliver excellent partner experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Good time-management skills with a problem-solving attitude.
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• High sense of ownership and proactivity.
• Fluent in German and excellent English skills.

Nice to have

• Knowledge or previous experience in the Restaurant, Food & Beverage, Hospitality or related industries.
• Experience working with a CRM system.
• Knowledge or previous exposure to analytical dashboards (e.g., Looker, Power BI) or data-driven decision making.
• Experience with content creation, editing or marketing.
• Experience with Google Workspace.

What we offer

• Cool office in the heart of Berlin / Hamburg / Frankfurt / Munich / Cologne
• Independent work in a dynamic international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy, 30 days of paid vacation

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources and opportunity to excel.

Required Experience :

Manager

Key Skills

Engineering Support, MAC, Hydraulic, General Services, Ado, Health Education

Employment Type : Full Time

Experience : years

Vacancy : 1