ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.
JOB SUMMARYA Teller Product Specialist’s role is to execute go-to-market processes for ARGO’s Teller Payment Fraud product suite with accountability for Customer Implementation Projects, Product Competitiveness and Sales Support.
The Teller Product Specialist has high customer contact and must have credibility with customers ranging from end users to senior management. This position is highly collaborative, engaging multiple levels and departments within ARGO, including project managers, business analysts, SDLC staff (development, quality assurance, UX), sales, and other Line of Business product management on cross-LOB initiatives such as referrals, fraud/customer identification, cross-selling/offer management and customer engagement.
EXPECTED WORK AND PERFORMANCEJob duties and responsibilities include the following. Other duties may be assigned as needed.
1. Customer Implementation Projects - transferring best practices solution knowledge to Argo customers during deployment (60% of time):The Teller Product Specialist is a subject matter expert with retail banking knowledge of branch monetary transactions and payment (item processing) processing.
Candidate should have a detailed knowledge of:
Candidate should have a good balance of knowledge in areas such as:
The position is based in our Richardson, TX Headquarters. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.
PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees. While performing their duties the candidate must be able to travel overnight, including occasional weekends.
DISCLAIMERNothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
ADDITIONAL REQUIREMENTS:Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.
Pre-employment background screening will be conducted.
Department: Product Management
This is a full time position
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.