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Job Description

Technicien(ne) en Informatique sur le Terrain

AM/PM Service est un chef de file dans le domaine des technologies et services de point de vente (POS) depuis plus de 35 ans. Fier de soutenir les entreprises locales dans toutes les communautés, AM/PM est l’un des plus grands fournisseurs de systèmes POS en Amérique du Nord, comptant plus de 225 employés axés sur le service à la clientèle d’un océan à l’autre. En partenariat avec certaines des marques les plus reconnues et fiables de l’industrie, AM/PM est à la recherche de personnes exceptionnelles pour rejoindre notre équipe dès aujourd’hui! Pour en savoir plus sur AM/PM : http://www.ampmservice.com/

Résumé du Poste

Le/la technicien(ne) en matériel informatique travaillera avec les marques les plus réputées de notre industrie. Ce poste vous donnera l’occasion d’apprendre énormément en travaillant avec une large gamme de produits POS, de guichets automatiques (GAB) et de terminaux de paiement pour commerçants, tout en interagissant avec des clients issus de divers secteurs du commerce de détail. Le/la candidat(e) retenu(e) doit être axé(e) sur le service, autonome et à l’aise avec la technologie. Il/elle doit détenir un permis de conduire valide et posséder un véhicule fiable. Ce poste exige une disponibilité pour des quarts de travail sur appel ainsi que des disponibilités en soirée et la fin de semaine.

Responsabilités Principales

• Offrir un excellent service à la clientèle
• Effectuer des réparations rapides (break/fix) sur divers équipements POS, périphériques, ordinateurs et équipements réseau
• Réaliser des projets d’installation, de déménagement, d’ajout ou de modification (IMAC)
• Suivre et respecter les processus de gestion des bons de travail d’AM/PM
• Maintenir un inventaire de pièces de service à jour et précis
• Respecter tous les accords de niveau de service (SLA)
• Communiquer de façon professionnelle et respectueuse
  
  

Qualifications

• La certification A+ est un atout
• Expérience avec les caisses libre-service et les systèmes POS est un atout
• Excellentes aptitudes en service à la clientèle et en communication
• Bonnes compétences techniques et mécaniques
• Permis de conduire valide et véhicule fiable requis
• Prestation de services sur site requise
• Statut de citoyen(ne) ou de résident(e) permanent(e) requis
  
  

English - Translation

Computer Field Service Technician

AM/PM Service is a leader of Point-of-Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit: http://www.ampmservice.com/

Position Summary

The Computer Hardware Technician will work with our industries most reputable brands. This role will expose you to a wide range of POS products, ATMs and merchant devices offering an incredible learning opportunity working while working with customers from many different retail sectors. The successful candidate should be a service centric, self-motivated and technically savvy individual. The candidate must have a valid driver's license & own a reliable vehicle. This position requires regular on-call shift work as well as afterhours & weekend availability.

Main Responsibilities

• Provide outstanding customer service
• Provide swift break / fix resolutions on a variety of POS equipment, peripherals, PC’s & networking.
• Execute install, moves, adds, changes (IMAC) projects
• Follow and maintain AM/PM’s work order processes
• Maintain accurate service stock levels
• Adhere to all Service Level Agreements
• Execute tactful & professional communication
  
  

Qualifications

• A+ Certification is an asset
• Self-Check Out & POS experience is an asset
• Possess incredible customer service & communication skills
• Technically & mechanically savvy
• Valid driver’s license and a reliable vehicle
• On-site service is required
• Citizen/ permanent resident status
  
  

Company Description

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

• Seniority level
  Entry level

• Employment type
  Full-time

• Job function
  Information Technology
• Industries
  IT Services and IT Consulting

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Greater Montreal Metropolitan Area 5 hours ago

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