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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website .

Reporting to the Division Manager, Water Operations, the Manager, Water Quality is the designated person under the Safe Drinking Water Act for the Corporations compliance responsibilities as it relates to the Drinking Water Quality Management System and day-to-day monitoring of drinking water to ensure compliance under Ontario Regulation 170. This position works in a team environment along side other environmental specialists in the formulation of short- and long-term water quality workplans, budgets, policy analysis and development, and related business plans and initiatives. The Manager, Water Quality works with technical staff to deliver the programs and provides water quality expertise on City projects, as required, in conjunction with other City Project / Program Managers.

• Provide leadership in the coordination and delivery of the Drinking Water Quality Management System that contributes to the implementation of strategic initiatives for the Water, Wastewater and Storm Water Division to meet Council’s Strategic Plan.
• Responsible for managing employees including hiring, coaching, training, administration, and performance of reporting employees. Respond to sensitive and confidential human resource issues as required.
• Provide leadership in the execution and delivery of services and programs in the following areas of accountability :

Is the designated Compliance Officer under the Safe Drinking Water Act 2002, on behalf of the Corporation and is the designated person responsible for implementing the Drinking Water Quality Management System, including internal audits and review with Senior Management.

• Oversee the development of a City of London business plan for maintaining safe drinking water within the City of London, meeting the requirements of Regulation 170 and establishing water quality targets that go beyond provincial requirements.
• Oversee and manage water supply staff to ensure compliance with relevant acts and regulations.
• Act as the key liaison person on behalf of the City of London with the provincial regulator on issues of water quality and the related water quality management system.
• Ensure Operators meet certification licensing requirements under the Safe Drinking Water Act 2002 including tracking of training through support staff.
• Maintain awareness of global research, federal and provincial policies and initiatives as it relates to water quality, ensuring due diligence on the part of the Corporation as it relates to threats to water quality.
• Undertake the development and implementation of water quality awareness and outreach initiatives as separate undertakings or combined with other environmental programs.
• Provide input on relevant grant funding applications related to water quality.
• Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
• Demonstrate commitment and adherence to health and safety legislation and programs; and actively promote a culture of safety with direct reports.
• Provide updates, information and recommendations to the Director, Water, Wastewater and Storm Water Division on priorities with responsibility to operationalize identified goals and strategies.
• Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored and reported on specific to the Division.
• Promote and foster working relationships with employees and bargaining units to provide a fair and consistent application of provisions within the collective agreement.
• Liaise with unions on issues that affect bargaining unit employees and represent the unit at mediation and arbitration proceedings as required.
• Encourage and support employee participation and commitment to individual, divisional, and organizational objectives. Actively mentor, provide development opportunities and build a high-level team performance with direct reports.
• Provide technical expertise, advice, analysis and coordination to internal Project and Program Managers, as required, on projects that have a water quality component.
• Prepare reports for Council and various Committees as required.
• Identify, recommend, adapt and implement innovative, effective and efficient work practices and procedures related to water quality to improve service delivery and the business responsibilities of the team.
• Implement strategies to track performance measures for Unit deliverables, using appropriate data collection and analytics.
• Adhere to the Procurement of Goods and Services Policy; includes the responsibility of delegation of procurement initiation approval authority and delegation of approval authority for professional consulting services as per policy amounts.
• Provide input to the development of the annual operating budget for the Water, Wastewater and Storm Water Division.
• Represent the Service Area at Standing Committees and Council meetings as required.
• Represent the City of London and Service Area in legal proceedings as required.
• Prepare responses to inquiries from elected officials, media and the public as requested by the Division Manager. Water Operations.
• Provide technical advice and liaise with government officials, business professionals, environmental and community groups related to water quality and work with academic professionals and consultants on issues of water quality, testing and research to promote the City of London as a leader, share best practices, build relationships, and recommend solutions as required.
• Perform related duties as assigned.

Skills and Abilities :

• Demonstrated knowledge and experience in the water quality compliance legislation under the Safe Drinking Water Act 2002 including Water Operation Certification testing with an understanding of the area’s programs and services and how the work of the area aligns with the objectives of the Division.
• Extensive knowledge of the practices, principles and techniques of water quality in piped distribution systems, regulatory reporting and quality management systems.
• Demonstrated analytical and business planning skills with a proven track record for effectively implementing and monitoring programs and services.
• Demonstrated positive and proactive leadership capabilities, adept at leading a group of employees, contracted services and consultants; demonstrated commitment to developing high performance teams.
• Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions.
• Ability to be a trusted advisor and / or advocate in sensitive and / or emotionally charged situations.
• Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues.
• Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
• Ability to provide a high level of attention to detail, make sense of data and solve problems.
• Highly developed interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other individuals. Political acumen to identify and manage issues.
• Ability to understand the importance of service delivery; implement initiatives that support the section’s customers in a timely and effective way.
• Computer literacy in Microsoft Office, and related software and database applications.

Qualifications :

• University Degree in Engineering, Chemistry or Environmental Sciences or in a relevant area of study or equivalent combination of education and related professional and lived community experience.
• Five to seven years related experience in delivering water compliance programs and the development of water quality management systems including management responsibilities.
• A valid driver’s license and have available use of a vehicle is required.

Compensation & Other Information :

100,395 - $131,441

This posting is for 1 permanent, full-time position.

Current hours of Work : Monday - Friday from 7 : 30 a.m. to 3 : 30 p.m.

Work Arrangement : On-Site

These hours of work and work arrangements are subject to change in accordance with business requirements.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.