Jobs in Peterborough, Canada

Job summary

A leading financial services provider is hiring a Bilingual Disability Case Manager for a fully remote role. In this position, you will support members across Canada, guiding them through the disability process. Responsibilities include managing claims, building relationships with stakeholders, and communicating decisions with empathy. The ideal candidate is fully bilingual in French and English and possesses strong organizational skills. A post-secondary diploma in healthcare or equivalent experience is required. Competitive salary and comprehensive benefits offered.

Benefits

Qualifications

• Ability to communicate effectively in both English and French.
• Experience in disability management is an asset.
• Strong decision-making skills under tight deadlines.

Responsibilities

• Manage a dedicated caseload with compliance to service agreements.
• Handle daily administrative tasks via calls and emails.
• Assess claims based on medical and vocational criteria.
• Build relationships with plan sponsors and treatment providers.
• Write letters detailing benefit information based on analysis.
• Support plan members with empathy and emotional intelligence.