Postes à Oakville, Canada

Employer Industry: Customer Service and Business Process Outsourcing

• Paid training and flexible schedules to accommodate your lifestyle
• Comprehensive benefits including medical, dental, vision, and life insurance
• Opportunities for career advancement into roles such as Supervisor or Trainer
• Daily contests and prizes, including cash bonuses and electronics
• Remote work flexibility, allowing you to work from home
• Casual dress code and a fun, engaging work environment

• Handle inbound calls and troubleshoot basic technical issues for customers
• Build strong relationships with customers while representing well-known brands
• Utilize systems and technology for account management and issue resolution
• Recognize sales opportunities and apply sales skills to upgrade products
• Effectively escalate customer dissatisfaction to the managerial team

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

• Experience in a customer service role or technical support environment
• Strong problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced and changing environment
• High level of reliability and punctuality
• Experience with sales techniques or upselling products

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.