Account Manager

OneLocal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology-driven marketing company is seeking an Account Manager to manage a diverse portfolio of over 100 local businesses. The role requires a customer-centric individual with strong communication skills and a proven background in client success within a SaaS or marketing agency setting. Responsibilities include conducting strategic business reviews, collaborating with various teams, and identifying potential churn risks. This position offers a remote-first work environment, competitive benefits, and opportunities for personal growth.

Benefits

3 weeks paid vacation

5 paid personal days

Stock options in a startup

Virtual social events

Qualifications

• 2 or more years experience as a Client Success Manager or Account Manager in a SaaS organization or marketing agency.
• Experience working with small and medium businesses is an asset.
• Ability to understand customer needs and fit them to product offerings.

Responsibilities

• Proactively manage a diverse portfolio of 100+ local businesses.
• Lead regular performance reviews with clients.
• Collaborate with internal teams for client success.
• Identify churn risks and solve problems proactively.
• Ensure clients leverage the OneLocal platform effectively.

Skills

Customer-centric approach

Strong communication skills

Ability to work in a fast-paced environment

Proactive problem-solving

Ability to build rapport with clients

Tools

Salesforce

Job description

At OneLocal, we know that marketing isn’t just about buying ads anymore. We also know how hard it is to keep up with rapidly changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients a broad range of digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.

OneLocal is looking for an Account Manager who is a big-thinker and wants to be challenged as we scale. The ideal candidate is a customer-centric, pro-active individual who is looking to join an early-stage technology company and drive growth and innovation. You will be joining a motivated and fast-paced team that strives to create long-lasting relationships with our clients and produce results. If you’re ready for a change and looking for an opportunity that’s equal parts challenging as it is rewarding, you’ll find it here.

What You’ll Be Doing

• Drive Success at Scale: Proactively manage a diverse portfolio of 100+ local businesses, taking full ownership of their success and maintaining a targeted net retention rate.
• Conduct Strategic Business Reviews: Regularly lead performance reviews with clients to demonstrate the value of the OneLocal suite, analyze ROI, and align our solutions with their evolving business goals.
• Collaborate for Results: Work within a high-performance ecosystem, partnering with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure seamless handoffs and expert execution.
• Anticipate & Solve: Act as a proactive problem-solver by identifying potential churn risks or technical hurdles early, ensuring every client reaches their desired outcome.
• Champion the Platform: Go above and beyond to ensure clients are fully leveraging the OneLocal platform, turning local business owners into long-term brand advocates.

What You Bring

• You’ve got our customer’s best interest in your mind and will do whatever it takes to help them be successful with our solutions.
• Experience working with small & medium businesses is an asset but not required.
• Experience working with a high volume of clients.
• Strong communication skills, both verbal and written.
• 2 or more years experience as a Client Success Manager / Account Manager in one of the following environments:
  • SaaS organization
  • Marketing Agency
  • Tech Startup
  • Ability to work in a fast-paced environment and quickly adapt to changing timelines and priorities.
  • Ability to understand customer needs and determine its fit to our product offering.
  • Strong organizational and follow-up skills.
  • Ability to quickly build rapport with clients and turn them into long-term partnerships.
  • Proven ability to maintain professionalism and demonstrate courtesy towards clients.
  • Demonstrates honesty and integrity.
  • Questions the status quo and isn’t afraid to speak up.
  • Familiarity with CRM Platforms, ideally Salesforce.

  Why You’ll Love Working Here:

  • The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence.
  • Remote first: We are committed to a remote-first work environment with occasional team gatherings in Toronto and other hubs. This means our roles are open to candidates who can work between the core hours of 9am - 5pm EST.
  • 3 weeks paid vacation + 5 paid personal days.
  • Stock options in a YC backed start-up.
  • Virtual social events: coffee chats with your colleagues and happy hours!

  At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.