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Customer Service Rep – Remote (Financial, Bilingual: English / French)
Résumé du poste
A leading customer support company is seeking a bilingual customer service representative in Ottawa, Ontario. The role involves providing exceptional inbound customer support and resolving technical issues. Ideal candidates will be fluent in French and English, with at least a year of customer service experience. This position offers remote work flexibility, a competitive salary, and comprehensive benefits, including health insurance and paid time off.
Prestations
Qualifications
- Must be fluent in both French and English.
- Minimum of 1 year of customer service experience.
- Ability to work in a quiet, distraction-free environment.
Responsabilités
- Provide inbound customer support using a call flow guide.
- Assist customers in resolving basic technical issues.
- Track, document, and retrieve information in databases.
- Deliver exceptional customer experiences.
Connaissances
Formation
Outils
- Salary up to $20.90/hr, with performance-based incentives
- Opportunity for career advancement, with 80% of management positions filled internally
- Remote work flexibility, allowing you to work from home
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and an employee assistance program
- Paid training and lucrative employee referral bonuses
- Inclusive company culture with networking opportunities and support for diverse groups
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences with a positive attitude
- Must be fluent in both French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment
- Strong computer navigation skills and eagerness to learn new technologies
- Previous experience in a remote work environment
- Familiarity with financial products and services
- Strong multitasking abilities in a fast-paced environment
- Experience with customer relationship management (CRM) software
- Knowledge of industry best practices in customer service
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.