Remote Bilingual Customer Support Specialist - French/English

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is seeking a Customer Support Representative to assist clients with inbound inquiries. The ideal candidate will be fluent in both French and English and have at least one year of customer service experience. This role offers a salary of up to $25 per hour, with performance-based incentives and comprehensive benefits, including work-from-home flexibility and opportunities for career advancement.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Work-from-home flexibility

Qualifications

• Must have at least 1 year of customer service experience.
• Should have a quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in both French and English

Customer service experience

Strong computer navigation skills

Ability to multitask in a fast-paced environment

Education

High school diploma or GED

Job description

A leading customer service provider in Ontario is seeking a Customer Support Representative to assist clients with inbound inquiries. The ideal candidate will be fluent in both French and English and have at least one year of customer service experience. This role offers a salary of up to $25 per hour, with performance-based incentives and comprehensive benefits, including work-from-home flexibility and opportunities for career advancement.