Remote Bilingual Customer Service Rep (English/French)

Concentrix; Ottawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support company is seeking a bilingual customer service representative in Ottawa, Ontario. The role involves providing exceptional inbound customer support and resolving technical issues. Ideal candidates will be fluent in French and English, with at least a year of customer service experience. This position offers remote work flexibility, a competitive salary, and comprehensive benefits, including health insurance and paid time off.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonuses

Qualifications

• Must be fluent in both French and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Fluency in French and English

Customer service experience

Strong computer navigation skills

Eagerness to learn new technologies

Eagerness to learn new technologies

Education

High school diploma or GED

Tools

Customer relationship management (CRM) software

Job description

A leading customer support company is seeking a bilingual customer service representative in Ottawa, Ontario. The role involves providing exceptional inbound customer support and resolving technical issues. Ideal candidates will be fluent in French and English, with at least a year of customer service experience. This position offers remote work flexibility, a competitive salary, and comprehensive benefits, including health insurance and paid time off.