Remote Bilingual Customer Support Specialist French/English

Concentrix; Russell; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for a bilingual Customer Service Representative to support customers with various inquiries. Responsibilities include providing inbound support using a call flow guide, assisting with technical issues, and ensuring a positive customer experience. The ideal candidate has at least one year of customer service experience, a high school diploma, and can work from a quiet home office. This position offers a competitive salary, flexible scheduling, and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay option available

Opportunities for career advancement

Qualifications

• At least one year of customer service experience.
• A quiet and distraction-free home office environment.
• Willingness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver an expert customer experience with a positive attitude.

Skills

Fluency in both French and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

A leading customer service provider is looking for a bilingual Customer Service Representative to support customers with various inquiries. Responsibilities include providing inbound support using a call flow guide, assisting with technical issues, and ensuring a positive customer experience. The ideal candidate has at least one year of customer service experience, a high school diploma, and can work from a quiet home office. This position offers a competitive salary, flexible scheduling, and comprehensive benefits.