Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for a bilingual Customer Service Representative to support customers with various inquiries. Responsibilities include providing inbound support using a call flow guide, assisting with technical issues, and ensuring a positive customer experience. The ideal candidate has at least one year of customer service experience, a high school diploma, and can work from a quiet home office. This position offers a competitive salary, flexible scheduling, and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay option available

Opportunities for career advancement

Qualifications

• At least one year of customer service experience.
• A quiet and distraction-free home office environment.
• Willingness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver an expert customer experience with a positive attitude.

Skills

Fluency in both French and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry

Customer Service and Support (Automotive)

Why Consider This Job Opportunity

• Salary range of $16 to $25 per hour, plus performance-based incentives
• DailyPay option available for early access to earned wages
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of managers promoted from within
• Supportive work-from-home environment with flexible scheduling
• Access to various employee resource groups and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver an expert customer experience with a positive attitude

What is Required (Qualifications)

• Fluency in both French and English
• At least one year of customer service experience
• High school diploma or GED
• A quiet and distraction-free home office environment
• Strong computer navigation skills and willingness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience working in a remote customer service role
• Familiarity with automotive products and services
• Ability to multitask effectively in a fast-paced environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.