Bilingual Remote Customer Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in the Vancouver area is seeking a Bilingual Customer Service Representative to deliver exceptional support remotely. Candidates must be fluent in French and English, and have at least one year of customer service experience. This role offers flexible scheduling and opportunities for career growth, along with comprehensive benefits. A quiet home office is essential for this position.

Benefits

Salary up to $25 per hour

Performance-based incentives and bonuses

Comprehensive benefits including medical, dental, and vision insurance

Access to professional development programs

Qualifications

• At least 1 year of customer service experience is required.
• Must have a quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong problem-solving skills

Strong computer navigation skills

Ability to multitask quickly

Education

High school diploma or GED

Job description

A leading customer service provider in the Vancouver area is seeking a Bilingual Customer Service Representative to deliver exceptional support remotely. Candidates must be fluent in French and English, and have at least one year of customer service experience. This role offers flexible scheduling and opportunities for career growth, along with comprehensive benefits. A quiet home office is essential for this position.