Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 40,000 - 60,000; Full time

Job summary

A telecommunications company is seeking a Retention Specialist to work from home in Ontario. The role involves managing customer inquiries, resolving service issues, and maximizing retention through exceptional service quality. Candidates should have a high school diploma, strong negotiation skills, and a background in customer service to be successful in a dynamic team environment. Competitive pay and career growth opportunities are offered.

Benefits

Flexible work hours

Discounted services

Attractive compensation

Career development tools

Qualifications

• 1-2 years in a call-center preferred.
• Proven customer service skills with high first call resolution.
• Ability to resolve issues independently.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues using negotiation and sales skills.
• Build value in products by communicating benefits.

Skills

Strong communication skills

Negotiation skills

Customer service skills

Attention to detail

Self-motivated

Education

High School Diploma

Post-secondary education

Tools

Google Suite

Windows navigation

Job description

A telecommunications company is seeking a Retention Specialist to work from home in Ontario. The role involves managing customer inquiries, resolving service issues, and maximizing retention through exceptional service quality. Candidates should have a high school diploma, strong negotiation skills, and a background in customer service to be successful in a dynamic team environment. Competitive pay and career growth opportunities are offered.