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Remote Retention Specialist — Customer Care & Upsell
Résumé du poste
A telecommunications company is seeking a Retention Specialist to work from home in Ontario. The role involves managing customer inquiries, resolving service issues, and maximizing retention through exceptional service quality. Candidates should have a high school diploma, strong negotiation skills, and a background in customer service to be successful in a dynamic team environment. Competitive pay and career growth opportunities are offered.
Prestations
Qualifications
- 1-2 years in a call-center preferred.
- Proven customer service skills with high first call resolution.
- Ability to resolve issues independently.
Responsabilités
- Handle customer requests to downgrade or disconnect services.
- Resolve customer issues using negotiation and sales skills.
- Build value in products by communicating benefits.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.