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Senior Help Desk Analyst - Enterprise Application Support
Job summary
A technology services company located in Alberta is seeking a Senior Help Desk Analyst to provide application support for internal and external stakeholders. The ideal candidate will have at least five years in a Help Desk role, with extensive experience in managing support tickets and collaborating with diverse teams. Responsibilities include resolving inquiries, tracking calls, maintaining documentation, and optimizing processes. Strong analytical and communication skills are essential for this role.
Qualifications
- Eligibility based on education and experience combinations including Help Desk experience.
- Minimum five years of experience working in a Help Desk role.
- Seven years of experience providing application help desk support for large-scale enterprise applications.
Responsibilities
- Provide application support to internal and external stakeholders.
- Coordinate with technical and business teams to resolve client issues.
- Log, classify, and track all calls and inquiries using Help Desk software.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.