Principal Customer Success Manager - Enterprise

CaptivateIQ; Remote; CAD 124,000 - 180,000; Full time

Job summary

A leading software company is seeking a Customer Success Manager to drive value for enterprise customers in Canada. You will develop tailored success plans and manage relationships with key stakeholders, ensuring their success with our product. The ideal candidate has over 5 years in Customer Success or a related role, with proven experience managing enterprise relationships and strong consultative communication skills. This role offers competitive salary and comprehensive benefits.

Benefits

Flexible vacation days

Comprehensive benefits package

Access to latest Apple products

Opportunities for professional growth

Qualifications

• 5+ years in Customer Success or Account Management role.
• Proven experience with enterprise customer relationships.
• Strong executive presence and consultative communication skills.

Responsibilities

• Develop tailored success plans for enterprise customers.
• Lead onboarding, adoption, and renewals for your book of business.
• Build and maintain strong relationships with customer stakeholders.

Skills

Customer Success

Account Management

Consultative communication

Business acumen

Data analysis

Job description

Why consider this job opportunity:

• Salary up to $130,000 per year
• Flexible vacation days and quarterly mental health days for recharging
• Comprehensive benefits package covering 100% of medical, dental, and vision for employees, with 75% coverage for dependents
• Opportunities for professional development and growth within the organization
• Access to the latest Apple products to enhance work efficiency
• Engage in Employee Resource Groups (ERGs) that support diversity and inclusion initiatives

What to Expect (Job Responsibilities):

• Develop tailored success plans for enterprise customers based on their business goals and use cases
• Lead onboarding, adoption, quarterly business reviews (QBRs), renewals, and expansion efforts for your book of business
• Build and maintain strong relationships with customer stakeholders, including C‑suite leaders
• Collaborate closely with internal teams to address customer pain points and close product gaps
• Leverage data and insights to create compelling value stories and manage risk proactively

What is Required (Qualifications):

• 5+ years in Customer Success, Account Management, or a similar role in SaaS
• Proven experience owning and growing enterprise customer relationships with $100k+ ARR
• Strong executive presence, consultative communication skills, and business acumen
• Experience managing complex product implementations and long customer lifecycles
• Ability to operate independently, drive strategy, and thrive in ambiguity

How to Stand Out (Preferred Qualifications):

• Bonus: experience with RevOps, sales performance management, or compensation software

#SalesPerformanceManagement #CustomerSuccess #CareerGrowth #CompetitiveBenefits #DiversityAndInclusion

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.