Jobs in Austin, Germany

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Jobs by Category: Technology Solutions

Job Function: Network & Engineering

Status: Full Time

Schedule: Regular

Our team and what we’ll accomplish together

The Voice and Collaboration team is responsible for ensuring the reliable and high-quality performance of our wireline and wireless voice networks, providing customers with a superior experience with TELUS services. We offer Tier 3 technical and design support for the TELUS Voice Core network, including managing service development, upgrades, proactive monitoring, vendor management, network build, and consolidation activities.

• Respond to inquiries from staff, administrators, service providers, site personnel, outside vendors, etc., to provide technical assistance and support.
• Maintain network operations, software applications, operating systems, and perform regular maintenance.
• Manage assigned projects and program components to deliver services according to established objectives.
• Monitor and patch systems and servers related to the voice network to ensure service availability.
• Manage hardware and software upgrades, including lab testing and implementation with minimal customer impact.
• Troubleshoot malfunctions of voice network hardware, software applications, and security systems to resolve issues and restore services.
• Be on 24x7 on-call support for Tier 3 network implementation and support.
• Manage network inventory (hardware, software, and circuits).
• Take ownership of network issues and collaborate with 3rd parties, technicians, and the Network Manager to resolve them strategically.
• Act as a project manager for network-related projects.
• Provide recommendations to the architecture team based on project and business analysis.
• Develop Test Plans and Method of Procedures (MOPs) for network installations.

What you bring

• Expertise in voice switching, including Genband / Ribbon C20, A2, G9, G6, SBCs.
• Advanced call tracing skills across multi-vendor VOIP networks.
• Extensive knowledge of Voice switching, TDM, SIP, H248, SIP Trunking, Hosted PBX, SIGTRAN, SS7, IP, MPLS, Segment Routing.
• Proficiency in Microsoft Visio and Office suite.
• Experience with complex network infrastructure using technologies like Ribbon / Genband, SIP / H.248 Gateways, Cisco Broadworks.
• Ability to perform root cause analysis for outages and incidents.
• Strong analytical skills to interpret technical information and define issues.
• Proven ability to manage technical bridges and restore services during outages.
• Knowledge of technical architecture design, including Class 5 / 4 switching, tandem switches, STPs, media gateways, voice switches.
• Excellent communication skills, both oral and written, with the ability to convey technical information effectively.
• 7 to 10 years of experience in the Telecom industry.
• At least 5 years of operational experience in TDM/IP voice switching.
• Degree or diploma in Engineering, Telecommunications, IT, or equivalent experience.

Great-to-haves

• Knowledge of NFV and cloud services for Voice applications.

Location: Any major Canadian city

Salary Range: $92,000-$138,000

Performance Bonus or Sales Incentive Plan: 15%

Additional benefits include a comprehensive rewards package, flexible work arrangements, pension and share programs, community involvement opportunities, career development, and more.

Please note that compensation may change in 2025.

We’re a customer-focused, innovative team committed to improving lives through technology. We foster a culture of diversity, inclusion, and professional growth, valuing each team member’s unique contributions.

We explore future technologies like supply chain management, cybersecurity, cloud, and IoT.

5G: Our fastest network with enhanced multimedia capabilities.

Innovation Centres: Collaborative hubs across Canada addressing major technological challenges.

We promote an inclusive culture and provide accommodations during recruitment for qualified applicants with disabilities.