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Req#: 4f240c82-58bc-4a06-a770-64c59819c52c
Sr. Product Manager - Content
Vancouver, BC / Product – Product Management / Full time / Hybrid Apply for this job About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About The Role In this role, you will be joining the Product Management team in our Content and Guidance pillar. The Product Management function at Highspot is an integral part of the company. You will be jumping into many different projects and features, and will be very hands-on. You will be working very closely with an extremely senior engineering team. Over time, you will have the opportunity to help shape and grow not just the product, but also the team. The Senior Product Manager role has a significant area of ownership within the product portfolio, and leads a feature crew of dedicated engineers and designers to identify, define, validate, and ship features. The Content & Guidance Pillar is responsible for the core Highspot experience, enabling Highspot customers to import, customize, and view their content, making it incredibly easy for users to find the content they need, with context on how to use it, and personalize it for a given customer conversation. In this role, you will be responsible for content consumption, including enabling customers to create engaging experiences with the data insights needed to know what works well and what doesn’t. You will be working closely with customers and collaborating broadly across the team to enhance and scale these capabilities. Our ideal candidate is someone who enjoys understanding a broad set of customer requirements, digging into technical constraints, and using their expertise to deliver an elegantly simple customer experience. This person will benefit from being a skilled communicator, who can drive enterprise-level customer conversations, collaborate effectively with other disciplines, and land proposals with stakeholders.
What You'll Do
• You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability.
• You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects.
• You work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated.
• You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.
• You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition.
Your Background
• This is a senior-level position. You have been building software products for some time and have 5+ years of experience shipping products as a PM in an agile / scrum / kanban environment.
• You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there.
• You are able to consider and balance the many different data points and opinions about your area of ownership.
• You can communicate and articulate the strategy and roadmap to execs, team members and customers.
• This is a key user experience role, you will be able to work directly with senior designs and instinctively understand UX concepts and trade-offs.
• This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs.
• You are able to comfortably handle many concurrent projects and todo’s, and instinctively re-prioritize often without needing guidance. Highspot is in a high growth stage and you will be comfortable with the level of ambiguity and workload that entails.
• You have the ability to roll up your sleeves and pick up work outside of your role definition when you need to.
• You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products.
• You are a strong communicator and can lead teams through difficult decisions.
• You have strong data skills in quantitative analytics and qualitative user research.
Desired Qualifications
• You have experience working on complex user scenarios, with multiple personas interacting through the tool.
• You have experience understanding intricate systems, and partnering with Design to deliver simple, yet powerful, user experiences.
• You are incredibly detail oriented, and enjoy polishing the experience of your customers.
• You have experience defining a strategic roadmap, leveraging multiple inputs such as user research, customer data and company initiatives.
• You have experience in consumer or B2B SaaS and understand the mechanics and economics of a SaaS business.
• You have a technical degree or equivalent work experience.
Highspot also offers the following employee benefits for this position: - Comprehensive medical, dental, vision, disability, and life benefits -Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting -Flexible PTO -Generous Holiday Schedule + 5 Days for Annual Holiday Week -Quarterly Recharge Fridays (paid days off for mental health recharge) -Flexible work schedules -Professional development opportunities through LinkedIn Learning -Discounted ClassPass membership -Access to Coaches and Therapists through Modern Health -2 Volunteer days per year #LI-DL Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button." Apply for this job

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