Product Support Operations Representative

Caterpillar Financial Services Corporation; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global equipment manufacturer is seeking an Iron Technician Level I in Edmonton, Canada. This entry-level position offers hands-on training and real-world experience, allowing you to work alongside senior technicians in the oil and gas industry. You will engage in equipment processing, quality checks, and uphold safety standards. The role includes a competitive pay range of $19.80 to $26.55 per hour and benefits such as health insurance, paid time off, and a 401K matching program. Join us to kickstart your career and make a meaningful impact.

Benefits

Health, dental, vision insurance

Paid time off

401(k) savings plans

Employee discounts

Qualifications

• Three to six months’ related experience and/or training in the oil and gas field; or equivalent combination of education and experience.
• Working knowledge of oil and gas equipment.
• Clean driving record.

Responsibilities

• Provide excellent engineering solutions through our products and superior customer service.
• Process incoming iron from delivery to recertification.
• Understand customer requirements for quality refurbishment of flow control products.

Skills

Ability to operate hand tools

Sound Mechanical aptitude

Consistency and accountability

Education

Related experience in oil and gas

Job description

Career Area: Operations

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About SPM Oil & Gas

SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

Job Summary

Join SPM Oil & Gas as an Iron Technician Level I and kickstart your career in one of the most dynamic industries. This entry‑level role offers hands‑on training and real‑world experience, working side‑by‑side with senior technicians to learn the ins and outs of oil and gas operations. You’ll gain practical skills, industry knowledge, and mentorship from the best in the field. This will set the foundation for a strong, long‑term career. If you’re eager to learn, grow, and make an impact, this is your opportunity.

Additional Information

• Pay: Pay will start at $19.80/hour and can be adjusted based on experience
• Schedule: Monday-Friday 6AM - 5PM with opportunity for overtime as business demands, no rotations
• Relocation assistance is NOT available for this position

What will you do

• At SPM Oil & Gas, our primary objective is to provide our customers with excellent engineering solutions through our products and superior customer service
• Process incoming iron start to finish. Able to accept equipment from delivery, recertify equipment, load equipment for delivery, complete all associate paperwork, perform quality check, and manage inventory (without supervision)
• Understand customer requirements throughout the entire refurbishment of flow control products to produce high quality products
• Clean, strip and inspect all required flow control components
• Prepare flow control products for Gauging, Ultra Sonic, and MPI inspections
• Disassemble of flow control products per Standard Operating Procedure (SOP)
• Provide proper care and maintenance of all shop tools, equipment, and work area
• Exhibit and always advocate exemplary safety culture
• Perform additional duties as assigned

What you will have

• Ability to operate hand tools such as pneumatic tooling
• Possess a sound Mechanical aptitude
• Demonstrate consistency, accountability, reliability, and solid work ethic

What Top Candidates will have

• Three to six months’ related experience and/or training in the oil and gas field; or equivalent combination of education and experience
• Working knowledge of oil and gas equipment
• Have a clean driving record, which generally means:
  • No more than 2 moving violations within the last 12 months.
  • No more than 3 moving violations in the past 3 years.

What You Will Get

• 40-hour work week with potential for overtime
• 80 hours of vacation with additional paid time off
• Most national holidays off with pay
• 100% 401K match up to 6%
• Health, dental, vision, disability & life insurance
• Employee Assistance Program
• Local & national discounts!

Physical Demands

• Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Required to sit; climb or balance and stoop, kneel, crouch, or crawl
• Consistently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to wear protective footwear and other Personal Protective Equipment (PPE) as required by the department

Work Environment

• Regularly exposed to fumes or airborne particles
• Frequently exposed to moving mechanical parts and outside weather conditions
• Occasionally exposed to high, precarious places and vibration
• Noise Level: Moderate

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part‑time employees

Posting Dates

December 10, 2025 - December 22, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For nearly 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range

$19.80 - $26.55

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.