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Training Administrator
Job summary
A leading airline in Atlantic Canada is seeking an organized Administrative Coordinator who will manage the Freshdesk ticket system, update employee documents, and coordinate training events. The ideal candidate should possess strong skills in Office 365 and demonstrate excellent communication abilities. We value our employees by offering a competitive benefits package including personal travel privileges, comprehensive health benefits, and a pension plan. Join us to work in a fast-paced environment where your contributions matter.
Benefits
Qualifications
- Candidates must be detail-oriented and possess excellent communication skills.
- Experience in the aviation industry is considered an asset.
- Ability to work independently as well as part of a team is required.
Responsibilities
- Maintain Freshdesk ticket system for the PAL Group.
- Upload employee documents to user profiles in the Pelesys LMS.
- Chair monthly division training meetings and take minutes.
- Coordinate in-class training events as required.
- Ensure Policies and Procedures documents are up to date.
Skills
Education
As one of the largest airlines in Atlantic Canada, PAL Airlines offers unique opportunities to fly in an array of locations from the most remote settings to the biggest cities in the country with 27 destinations in Newfoundland & Labrador, Nova Scotia, New Brunswick, Quebec, and Ontario. We are dedicated to providing air travelers with reliable, on-time performance, and an enjoyable travel experience. Our success is due to our people, and we’re looking for more great people to join our team.
- Maintain Freshdesk ticket system for the PAL Group.
- Open, assign and close out tickets.
- Upload employee documents to user profiles in the Pelesys LMS.
- Create new employee profiles and assign required training.
- Deactivate employee profiles and remove Pelesys access, as required.
- Maintain electronic training files for divisional employees.
- Ensure corresponding Policies and Procedures documents are up to date for data entry.
- Chair monthly division training meetings and take minutes, as required.
- Identify and Escalate expired/incomplete training using the SMS process.
- Coordinate in-class training events, as required.
- Maintain classroom booking folder and ensure classroom set-up prior to training events.
- Create Purchase Orders, as required.
- Order office supplies, as required.
- Report to Training Manager.
- Other duties as assigned.
- Proficient in Word/Excel/Office 365.
- 40-60 wpm.
- Office Admin certification or experience in an office environment would be considered.
- Excellent oral and written communication skills.
- Experience in aviation an asset.
- Must be detail-oriented.
- Ability to work in a fast-paced environment.
- Ability to work independently and as a team is a must.
PAL Airlines values its employees and offers a competitive benefits package.
- Personal travel privileges with PAL and interline agreements with multiple airlines.
- Industry discounts.
- Comprehensive health benefits including medical, dental, vision, and life insurance.
- Pension Plan with Employer Matching.
- Employee Stock Purchase Plan.
- Employee Tuition Assistance Program.
- Employee and Family Assistance Programs.
If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.