Customer Success Manager jobs in Canada
Montreal Tech-Driven Customer Success Specialist
Job summary
High Tech Genesis Inc. is looking for a Customer Success Specialist who will support our residential customers and partners. The role involves guiding customers through the product journey, addressing inquiries, and improving service delivery. Candidates should have strong communication skills and a passion for technology and sustainability, with a background in customer support or success. This full-time position is based in Montreal and requires effective collaboration across departments.
Qualifications
- 2–4 years of experience in customer support, success, or similar customer-facing roles (tech/startup/EV/clean energy sectors preferred).
- Outstanding verbal and written communication skills in English (French, Spanish, Mandarin/Cantonese is an asset).
- Proven ability to stay calm and composed in high-pressure or ambiguous situations.
Responsibilities
- Guide customers and installers through onboarding and ensure they feel supported at each touchpoint.
- Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in-app support with professionalism, empathy, and accuracy.
- Own and resolve customer issues, coordinating across teams and escalating when necessary.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.