YugabyteDB Support Engineer

YugabyteDB; British Columbia; Hybrid; CAD 90,000 - 125,000; Full time

Job summary

A leading database technology company is seeking a Support Engineer to provide exceptional service to enterprise clients. This remote role requires expertise in distributed databases, experience with Unix/Linux systems, and strong problem-solving skills. Compensation ranges from CAD 90,000 to 125,000, along with equity and comprehensive benefits including unlimited PTO. Join their mission to improve database technology in a collaborative environment.

Benefits

Health plans

Retirement plans

Unlimited paid time off (PTO)

Qualifications

• Strong background in databases, especially distributed databases.
• Experience as a System Administrator for Unix/Linux environments.
• Hands-on experience with YugabyteDB is ideal.

Responsibilities

• Troubleshoot and resolve complex technical issues for enterprise customers.
• Become a technical expert in YugabyteDB.
• Provide exceptional customer service.
• Collaborate with engineering and product teams.

Skills

Customer-facing technical support experience

Proficiency with SQL

Strong sysadmin skills in Unix/Linux

Shell scripting (Bash, Python)

Familiarity with cloud platforms (AWS, GCP, Azure)

Containerization technologies (Docker, Kubernetes)

Problem-solving skills

Analytical skills

Written and verbal communication

Tools

YugabyteDB

CockroachDB

Apache Cassandra

Ansible

Job description

Remote within British Columbia and Ontario, Canada

Overview

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs. We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company. The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads. Join the Database Revolution at Yugabyte. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. It is 100% open source. Many of the world\'s leading enterprises are migrating from legacy RDBMSs to YugabyteDB to meet their mission-critical app demands.

Role

As a YugabyteDB Support Engineer, you will be a trusted technical advisor to our customers, guiding them to success with our database. You will be a crucial part of our global support team, providing exceptional service to our enterprise clients. This role is ideal for a tech-savvy individual with a passion for problem-solving and a deep understanding of distributed databases and Unix-like systems.

Responsibilities

• Work directly with enterprise customers to troubleshoot, replicate, and resolve complex technical issues.
• Become a technical expert in YugabyteDB, its architecture, and its ecosystem.
• Provide an exceptional customer experience through timely and effective communication.
• Act as a customer advocate, collaborating with our engineering and product teams to resolve bugs and enhance the product.
• Develop and contribute to our internal and external knowledge base, including documentation and best practice guides.
• Participate in a follow-the-sun, on-call rotation to provide support for critical customer issues.
• Manage and prioritize a queue of support tickets, ensuring timely resolution and customer satisfaction.
• Administer and troubleshoot Unix/Linux environments as they relate to YugabyteDB deployments.

Required Experience

• You have a strong background in databases, with a preference for distributed databases like YugabyteDB, CockroachDB, or Apache Cassandra.
• You possess solid experience as a System Administrator for Unix/Linux environments.
• Required Skills:
• Experience in a customer-facing technical support role.
• Proficiency with SQL and database administration concepts.
• Strong sysadmin skills in Unix/Linux, including shell scripting (Bash, Python).
• Familiarity with cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes.
• Excellent problem-solving and analytical skills.
• Exceptional written and verbal communication abilities.
• Ideal Candidate:
• Has hands-on experience with YugabyteDB.
• Possesses experience with configuration management tools such as Ansible.
• Demonstrates a genuine passion for open-source technology.
• Is a proactive, independent learner who thrives in a fast-paced environment.

Compensation and Benefits

We value equal pay for equal work and provide transparency in compensation. The cash compensation for this role is CAD 90,000 – 125,000, with equity (where applicable) and benefits including health plans, retirement plans, and unlimited paid time off (PTO). Some roles may include variable/incentive compensation or a competitive on-target earnings (OTE) incentive structure. The pay range is a general guideline and not a guaranteed figure; actual pay will vary based on experience, qualifications, and skill level.

Equal Employment Opportunity

As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions are made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, disability, genetic information, gender identity or expression, veteran status, or other non-job related characteristics as required by applicable laws.

Voluntary Self-Identification

For government reporting purposes, we invite candidates to respond to a voluntary self-identification survey. Information provided is confidential and will not influence hiring decisions. More details are available in the voluntary self-identification materials linked in the application process.