Workplace Support Services Lead

Compass Group North America; Halifax; On-site; CAD 45,000; Full time

Job summary

A global foodservice company is seeking a Workplace Support Services Lead in Halifax. In this role, you will coordinate with vendors, manage client interactions, and oversee operational tasks such as payroll and inventory management. Ideal candidates will have 1-3 years of supervisory experience in a customer service role and demonstrate strong leadership skills. This position offers a competitive salary of $45,000 and the opportunity to grow in a diverse workforce.

Qualifications

• 1-3 years lead or supervisor experience in a customer service or client service role.
• Demonstrated strong flexibility, adaptability, innovation, and leadership.

Responsibilities

• Answer client emails in a timely manner and engage with onsite client contacts.
• Create and maintain program documents.
• Coordinate various vendors for services.
• Administer operations including payroll and Health & Safety completion.
• Conduct hiring, performance appraisals, and onboarding.
• Maintain meeting rooms and common spaces.

Skills

Customer service skills

Leadership

Flexibility

Adaptability

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Summary

The salary for this position is $45,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Now, if you were to come on board as our Workplace Support Services Lead, we’d ask you to do the following for us:

• Answer client emails in a timely and professional manner, meet and engage with onsite client contacts
• Create and maintain program documents (checklists/account info)
• Coordinate with various vendors for execution of coffee and vending services, stationery supplies, and other services that may be added to the WSS program
• Admin for operations; payroll, vacation approvals, associate tracking, Health & Safety completion, OneDrive and Inventory Management & Ordering (Coupa, Staples, Etc.)
• Hiring, performance appraisals, probation reviews, onboarding, off boarding, 1:1s, building inspections
• Cover operational tasks in four key areas; Oasis, Meeting Rooms, Copy Rooms, Common Spaces
• Common Spaces: order, stock, supply PPE
• Document items added to kit, place work orders, call in work orders if they are either urgent or an emergency
• Inventory, ordering, keys, & storage, Health & Safety completion of all Compass courses & learning, projects & audits as required
• Meeting and Copy Rooms: prepare and organize meeting rooms, keep rooms tidy, erase white boards, stock markers, ensure technology is working
• Ensure printers are functioning; replace toners and general troubleshooting
• Mail Services; sort and file mail, restock stationery items, order & stock printing paper
• Oasis: load/unload dishwashers, keep the area clean and organized, prepare work orders
• Daily maintenance of coffee machines; includes refilling beans, teas, coffee supplies, and ensuring all items are stocked

Think you have what it takes to be our Workplace Support Services Lead?

• 1-3 Years Lead or Supervisor experience in a customer service or client service role
• Demonstrates strong flexibility, adaptability, innovation, and leadership.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.