Work-at-Home Contact Centre Associate

MCI; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading BPO company in Canada is seeking a customer service representative to manage inbound and outbound communications. Ideal candidates should possess a high school diploma and strong communication skills, with previous customer service experience preferred. This role offers competitive benefits including flexible remote work arrangements. Join us to grow your career in a supportive environment.

Benefits

Competitive compensation

Paid Time Off (PTO)

Health benefits and life insurance options

Opportunities for career advancement

Qualifications

• Must be 18 years or older.
• Previous experience in a contact center or customer service role preferred.
• Ability to work independently and manage time effectively.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, or chat.
• Resolve customer issues efficiently and professionally.
• Record customer interactions and feedback in the system.

Skills

Excellent communication

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Benefits

• Competitive compensation and benefits packages tailored to support employee growth
• Paid Time Off (PTO) and paid holidays to promote work-life balance
• Health benefits, including supplemental health coverage and life insurance options
• Opportunities for career advancement with a focus on internal promotions
• Fun and engaging work environment that fosters collaboration
• Flexible remote work arrangement available

Responsibilities

• Handle inbound and outbound customer communications via phone, email, or chat
• Resolve customer issues efficiently and professionally
• Provide clear and accurate product and service information
• Record customer interactions and feedback in the system
• Collaborate with team members and participate in virtual training sessions

Qualifications

• Must be 18 years or older
• High school diploma or equivalent required
• Previous experience in a contact center or customer service role preferred
• Excellent communication and problem-solving skills
• Ability to work independently and manage time effectively

Preferred Qualifications

• Experience in a virtual customer service environment
• Familiarity with CRM software or similar customer support tools
• Strong technical skills and comfort with using various communication platforms

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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