Warranty & Field Technician

Akash Group of Companies; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

A dynamic homebuilding company based in Calgary, Alberta seeks a Warranty & Field Technician to ensure seamless collaboration and exceptional customer support. Responsibilities include managing warranty issues, maintaining accurate documentation, and performing various inspections. The ideal candidate will have strong technical skills, problem-solving abilities, and a background in general labor repairs. Competitive salary and comprehensive benefits offered, emphasizing growth and inclusion within the team.

Benefits

Competitive Salary

Extended health care benefits

Matching RRSP program

Continuing Education Support

Qualifications

• Ability to multi‑task and prioritize to meet multiple deadlines.
• Willingness to assume responsibility, identify problems, and take independent action.
• Ability to perform on‑site warranty‑related repairs and pre and post‑occupancy repairs.

Responsibilities

• Learn the workflow for pre‑occupancy, 3‑month, and 1‑year post‑occupancy repairs.
• Communicate effectively with homeowners about repairs.
• Document repairs and report recurring issues.

Skills

Effective Time Management

Responsibility & Problem‑Solving

Technical Skills

Teamwork & Independence

Organizational Skills

Hand‑Tool Proficiency

General Labor Experience

Construction Knowledge

Tools

Hand-tools

Job description

Investing in Your Future

Life is complicated enough. At Akash Homes, we believe building a home shouldn’t be. We’ve grown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look. We’re scaling quickly across Western Canada, and we need people who are ready to dig in and help shape what comes next.

If you haven’t heard of us: Akash Homes is a homebuilder headquartered in Edmonton, with active communities in Edmonton, Calgary, and Winnipeg. We have an ambitious growth trajectory, and we’ve doubled year over year. We’re now one of the top 5 builders by permits in Edmonton and top 20 in Calgary. We’ve grown from a small (but mighty) team of 17 in 2023 to over 75 in 2025 (and counting). This kind of growth isn’t just about the numbers, it’s about the culture we’re building, the people we're investing in, and the momentum we’re proud to sustain.

The Role

We are seeking a Warranty & Field Technician for Akash Homes, based in Calgary, Alberta.

The Opportunity

At Akash Homes, we're experiencing exciting growth. Our Warranty Team plays a crucial role in ensuring this growth is steady and sustainable. They prioritize relationships with our homeowners and external teams to ensure seamless collaboration, transparent communication, and mutual success. This team also focuses on delivering exceptional customer support, enhancing customer satisfaction, and building strong, long‑lasting relationships with our homeowners.

Top 3 Priorities in the First 6 Months

• Learn the workflow for pre‑occupancy, 3‑month, and 1‑year post‑occupancy repairs to ensure compliance and consistency.
• Communicate effectively with homeowners to explain repairs, provide updates, and ensure a positive customer experience.
• Maintain accurate documentation of all repairs and report recurring issues promptly to support continuous improvement.
  

What You’ll Work On

• Address customer warranty issues on‑site with hand‑tools for pre‑occupancy repairs, 3‑month post‑occupancy repairs, and 1‑year post‑occupancy repairs with strict adherence to the Alberta Construction Performance Guide for New Home Warranty in Alberta.
  
• Contact trades to follow up with home repairs that are unable to be completed as part of Trades Day appointment.
  
• Assist team members on‑site when required with potential on‑site issues and trade deficiencies.
  
• Coordinate with Superintendent for Quality Control review as part of possession hand off. Manage on‑site work during Trades Day, including trade reviews, scheduling, and coordination.
  
• Perform 3‑month and 11‑month inspections to ensure homes meet Akash Homes’ standards and specifications.
  
• Document findings accurately and communicate next steps to homeowners and internal teams.
  
• Provide clear and thorough guidance to homeowners on the operation and maintenance of home systems.
  
• Address homeowner questions and concerns professionally to build trust and satisfaction.
  
• Maintain site cleanliness and verify the quality of work performed.
  
• Communicate effectively when on‑site with customers and with trade partners and internal teams.
  

What You’ll Bring

• Effective Time Management: Ability to multi‑task and prioritize to meet multiple deadlines.
  
• Responsibility & Problem‑Solving: Willingness to assume responsibility, identify problems, take independent action, and request (or offer) assistance where required.
  
• Technical Skills: Ability to perform on‑site warranty‑related repairs and pre and post‑occupancy repairs.
  
• Teamwork & Independence: Works well in a team or independently.
  
• Organizational Skills: Ability to use emails and calendar effectively.
  
• Hand‑Tool Proficiency: Comfortable using own hand‑tools.
  
• General Labor Experience: Experience with general labor repairs including framing, drywall, paint, plumbing, installing deck stairs and railings, replacing deck boards, nail pop repairs, etc.
  
• Construction Knowledge: An understanding of the Construction Performance Guide for New Home Warranty in Alberta.
  

What You Will Find Here

Some highlights of our total compensation at Akash Homes are:

• Competitive Salary
• Extended health care benefits (including dental and vision)
• Matching RRSP program
• Continuing Education Support

As Akash Homes continues to scale, we are committed to investing in a compensation and benefits package that supports our employees’ success and well‑being.

Our Team Says It Best

Above all, we cherish our culture at Akash Homes. Here’s what some of our team members say about working here:

• “This company is like a mismatched puzzle. We all represent different pieces and we all somehow fit together well.”
• “We're not just going to grow here, we're going to grow together. That is really important, because you can't leave half of your team behind. There is always going to be trial and error in everything we do and we’ll succeed by working through it all together.”

IDEA (Inclusion, Diversity, Equity & Accessibility) at Akash Homes

We are dedicated to inclusion, diversity, equity, and accessibility. We take pride in building an environment where our teams feel valued, included, and empowered to do their best work. We believe that different perspectives, backgrounds, and experiences create stronger teams and drive innovation.

We are an equal‑opportunity employer and encourage candidates from all backgrounds to apply.

Akash Homes provides accessibility accommodations throughout the recruitment process. If you require any accommodation, let us know, and we will work with you to meet your needs.

Thank you to all who apply. Only those considered for an interview will be contacted.