Warehouse/ Customer Service Representative

The Brick; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

The Brick is seeking enthusiastic warehouse staff in Victoria, Canada, focused on customer service and teamwork. Responsibilities include loading/unloading, inventory verification, and ensuring adherence to safety policies. Employees enjoy competitive remuneration, comprehensive benefits, and opportunities for career progression. Join a dynamic team dedicated to exceptional customer support.

Benefits

Comprehensive benefits package

Employee discounts

Career progression potential

Qualifications

• Previous experience in a warehouse/distribution environment an asset.
• Flexible to work any shift, including evenings and weekends.
• Able to handle lifting exceeding 50 lbs.

Responsibilities

• Loading and unloading of trucks and customer vehicles.
• Maintain a proficient knowledge of shipping/receiving processes.
• Respond to customer inquiries and offer solutions courteously.

Skills

Communication

Customer Service

Teamwork

Problem Solving

Education

High school diploma or equivalent

Tools

Forklifts

Order Pickers

Pallet Jacks

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.

Responsibilities

• Loading and unloading of trucks and customer vehicles
• Maintain a proficient knowledge of all shipping/receiving processes and procedures
• Picking and put-away of all product types
• Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions
• Verify and report on inventory; ensure accuracy in the generation of reports
• Process store entry stock transfers
• Uphold all company health and safety, security and operational policies and procedures
• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Previous experience in a warehouse/distribution environment an asset
• Experience operating forklifts, order pickers and pallet jacks an asset
• Proficient verbal and written English communication skills
• Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products)
• Proficient knowledge of safe material handling techniques
• Flexibility to work any shift, including evenings and weekends

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know.