VoIP Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Winnipeg; On-site; CAD 90,000; Full time

Job summary

A technology services provider in Winnipeg is looking for a VoIP Engineer to design and implement voice-over-IP solutions. The successful candidate will manage Cisco and Mitel systems, troubleshoot voice quality issues, and collaborate with IT teams to ensure seamless integration. A background in VoIP protocols and tools is essential. Attractive benefits include a yearly bonus and health coverage.

Benefits

Yearly bonus

All certifications paid for

Health and dental

Paid vacation

Qualifications

• 3–5 years of professional experience with Cisco and Mitel VoIP systems.
• Knowledge of SIP protocols and VoIP codecs.
• Experience with VoIP monitoring and troubleshooting tools.

Responsibilities

• Configure, deploy, and manage Cisco and Mitel VoIP systems.
• Troubleshoot and resolve voice quality issues.
• Collaborate with network teams to ensure VoIP integration.

Skills

Cisco VoIP Systems

Mitel VoIP Systems

VoIP Troubleshooting

SIP Protocols

Network Concepts

Job description

Overview

Ready to engineer communication systems that keep businesses connected?

Join a technology services provider recognised for delivering IT infrastructure, communications, and managed solutions across industries. With a reputation for reliability and technical expertise, the organisation continues to help enterprises modernise operations and enable seamless collaboration.

The team is hiring a VoIP Engineer to design, implement, and support voice-over-IP solutions. The role will focus on ensuring call quality, optimising system performance, troubleshooting issues, and integrating communication platforms into enterprise environments.

Your expertise can give businesses a clearer voice. Apply now!

Responsibilities

• Configure, deploy, and manage Cisco and Mitel VoIP systems (e.g., Cisco CUCM, Mitel MiVoice Business, etc.).
• Perform day-to-day administration, monitoring, and support of VoIP systems and related infrastructure.
• Troubleshoot and resolve voice quality issues, dropped calls, call routing problems, and other VoIP-related incidents.
• Collaborate with network and infrastructure teams to ensure VoIP systems integrate seamlessly with other IT systems.
• Maintain and update VoIP documentation, including system configurations, call flows, and support procedures.
• Implement and maintain dial plans, call routing, and VoIP policies.
• Participate in system upgrades, patching, and migrations.
• Provide Tier 2/3 support for VoIP issues escalated by helpdesk or end users.

Requirements

• 3–5 years of professional experience working with Cisco and Mitel VoIP systems.
• Cisco Unified Communications Manager (CUCM).
• Mitel MiVoice Business and/or MiCollab.
• SIP protocols, VoIP codecs, QoS, and trunking.
• Experience with VoIP monitoring and troubleshooting tools.
• Familiarity with network infrastructure and concepts such as VLANs, DHCP, DNS, and firewalls as they relate to VoIP.

Benefits

• Yearly bonus
• All certifications paid for
• Health and dental
• Paid vacation

Salary

• $90,000