VMware Workspace One Administrator

Onico Solutions; Richmond Hill; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in technology solutions is seeking a VMware Workspace One Administrator for a permanent position in Toronto. This role involves leading system design, managing packages, and providing expert support in complex hybrid environments. Candidates should have extensive experience with VMware Workspace One, Microsoft Server Operating Systems, and be adept in technical troubleshooting. The position may be remote until safety is ensured.

Qualifications

• 5 years of technical experience in a complex computing environment.
• Good experience with VMware Workspace One and Microsoft Server OS.
• Knowledge of ITIL processes and Cloud servers administration.

Responsibilities

• Perform complex solution delivery and maintenance for systems.
• Provide technical expertise for operational procedures application.
• Respond to system performance issues and provide Level 2-3 support.

Skills

VMware Workspace One

Package building

PowerShell scripting

Knowledge of Cloud servers

Google G Suite

Education

Workspace ONE professional certification

Windows Server & VMware Administration training

Tools

MS SCCM

MS Active Directory

Job description

The VMware Workspace One Administrator will lead small system design or enhancements to large and complex systems that may impact across branches or departments. This role will consult closely with Dell and internal Support teams to build and manage the creation of packages in the Workspace One solution. They will be accountable for identifying and directly addressing all business and technical issues impacting customer success. They will actively expand adoption of Workspace One solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change, in addition to customer-facing activities.

Responsibilities

• Perform complex end-to-end solution delivery and maintenance for small systems design, or enhancements to large systems.
• Oversee the provision of specialist advice by others, consolidating expertise from multiple sources, including third-party experts, to provide coherent advice to further organizational objectives.
• Provide technical expertise to enable the correct application of operational procedures.
• Contribute to the planning and implementation of maintenance and installation work, including building and configuration of infrastructure components in virtualized environments.
• Maintain application support processes, and check that all requests for support are dealt with according to agreed procedures.
• Initiate and monitor actions to investigate and resolve problems in systems, processes, and services.
• Respond to equipment malfunctions, unusual or other situations that impact system performance, perform diagnostics and other problem-solving activities, and implement remedial procedures as required.
• Provide reports on progress, anomalies, risks, and issues associated with the overall project. Report on system quality and collect metrics on test cases.
• Maintain an ongoing awareness and understanding of new and enhanced technological development. Research current available technologies to meet customer needs.
• Apply tools, techniques, and processes to track, log, and correct information related to configuration items.
• Provide Level 2-3 support for clients and be a point of escalation for our client’s Support Services Operations.
• Knowledge transfer : colleagues, support staff, and customers – includes how-to-documents / presentations and recorded sessions.

Qualifications

• 5 years of technical experience in a computing environment with experience in complex, hybrid (On-premise and Cloud) and highly diverse data, application, and technology environments.
• Good experience with VMware Workspace One.
• Good experience with package building / deployment.
• Minimum 5 years’ experience in deploying and administering Microsoft Server Operating Systems.
• Advanced working knowledge of MS Windows Server OS and newer.
• Working knowledge of MS SCCM platform.
• Working knowledge of PowerShell scripting.
• Proficient with the use of Google G Suite productivity tools.
• Knowledge of MS Active Directory and Group Policies.
• Knowledge of Cloud servers deployment and administration (GCP, Azure, AWS).
• Knowledge of ITIL processes.
• Workspace ONE professional certification would be considered an asset.
• Windows Server & VMware Administration training is an asset.
• Experience with iOS device management is an asset.

This is a permanent position located in Toronto (work from home until deemed safe).

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