Vice President, Patient Services Regional Lead

Home and Community Care Support Services; Greater Sudbury; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A community health organization in Ontario is seeking a Vice President, Patient Services Regional Lead to provide strategic leadership and oversight of home and community care programs. The ideal candidate will have over 10 years of senior management experience in the community health sector and be skilled in building partnerships. This role offers an attractive compensation package and benefits, with flexible work options.

Benefits

Comprehensive compensation packages and benefits

Development opportunities

Membership in a pension plan

Flexible work location

Qualifications

• 10 to 15 years of senior management experience in community health sector.
• Experience in strategic leadership involving business and partnership development.
• Superior communication and negotiation skills.

Responsibilities

• Provide strategic leadership and guidance to Patient Services.
• Build and maintain relationships with health partners.
• Accountable for achieving home and community care objectives.

Skills

Leadership

Strategic planning

Communication

Change management

Collaboration

Education

Master’s degree in health administration

University degree in a healthcare discipline

Job description

Overview

Ontario Health at Home is looking for a senior health care leader with in-depth knowledge of the community health sector to lead the improvement of patient experience through high quality care. The Vice President, Patient Services Regional Lead provides strategic leadership, direction, coordination and oversight of the development, implementation and evaluation of home and community care programs and services. This position is accountable for achieving home and community care objectives and earning the trust of the health system and community partners to support patients across the continuum of care.

Reporting to the Chief Patient Services Officer, this role includes oversight for a team of Patient Services Vice Presidents, leading strategic planning and delivery of home and community care services, building and maintaining relationships with community health partners and contracted provider agencies, and developing strategic partnerships with other organizations within the healthcare sector. The VP will escalate emerging issues to the Chief Patient Services Officer and support development for other Vice Presidents within the region and portfolio.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Flexible work location — this position can be located at any Ontario Health at Home office

What will you do?

• Provides strategic leadership and guidance to the Patient Services Vice Presidents within the designated region on applicable programs, services and regional issues, delivering mentorship to build and motivate a high performing team
• Uses an evidence-based framework and best practices to provide strategic direction and recommendations on programs and initiatives specific to the region and portfolio
• Translates Ministry and Ontario Health Operational Direction into meaningful strategic and business initiatives; guides strategic planning focusing on strategic business drivers
• Acts as the first escalation point for day-to-day Patient Services matters within the region and provincial portfolio
• Ensures Chief Patient Services Officer is apprised of issues, risks, and changes in a timely manner
• Supports the region’s Patient Services teams in ensuring consistency and harmonization of policies, programs, and processes
• Represents the designated region and portfolio on internal and external committees and meetings
• Develops and fosters strategic partnerships with Ontario Health and other System partners executive leadership to support provincial priorities and initiatives
• Coordinates Patient Services regional and provincial reports related to the portfolio
• Accountable for relevant SAA indicators, including supporting the Patient Services Leadership team in developing and implementing strategies to achieve targets
• Presents and communicates with the broader Executive Leadership Team, the CEO and Board of Directors as required

What must you have?

• University degree in a healthcare discipline; Master’s degree an asset
• Ongoing membership in good standing as a Regulated Health Professional with applicable College
• Post-secondary / Master’s degree in health administration, public administration or related field required
• Minimum 10 to 15 years of senior management experience in the community health sector (governmental; non-governmental; not-for-profit; and commercial) in large and complex health and human service delivery organizations
• Significant experience in a patient services healthcare role with demonstrated experience in strategic leadership involving business and partnership development
• Innovator with the ability to translate knowledge of health care issues into practical application towards a high quality, accessible, integrated and sustainable health care system
• Extensive knowledge of the government’s health care agenda and the evolving role of Ontario Health at Home
• Understanding of service delivery models, emerging issues and future opportunities in healthcare
• Ability to build multi-year strategic plans at the portfolio level that align with the Ministry's healthcare agenda
• Experience in developing, implementing and monitoring operational, performance, accountability and quality improvement initiatives
• Ability to build and maintain strategic relationships with community organizations, local and provincial governments, health service providers and others
• Change management skills to lead Ontario Health at Home’s evolving care coordination models
• Knowledge of performance metrics, analysis and reporting, including financial data, quality indicators and quality improvement initiatives
• Superior communication, conflict resolution and negotiation skills to work with staff, patients and service providers at the executive level
• Excellent collaboration skills with stakeholders and Ontario Health at Home colleagues
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• Knowledge of community-based care coordination practices, Ontario Health at Home policies and procedures, patient groups and the healthcare system
• Fluency in French is an asset

Who are we?

We are Ontario Health at Home, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health at Home is committed to a culture of equity, inclusion, diversity and anti-racism. We welcome applications from all qualified applicants. Accommodations for persons with disabilities are available during the recruitment process upon request.

Interested candidates should submit their application no later than September 24, 2025. We thank all applicants for their interest; however, only those selected for an interview will be contacted.