Veterinary Receptionist

Animal Clinic of La Porte; Alberta; On-site; CAD 40,000 - 50,000; Full time

Job summary

A veterinary clinic in Sherwood Park, Alberta, is seeking a motivated Client Services Representative / Veterinary Assistant to provide exceptional service and support. This role involves client interaction, appointment scheduling, and assistance within the veterinary team. The ideal candidate has at least one year of veterinary clinic experience and strong organizational skills. A competitive wage and benefits package are offered.

Benefits

Competitive wage based on experience

Health Benefit package

Health Spending Account ($500.00 annually)

RRSP contributions and price match

Staff pet discounts

Uniform allowance

Qualifications

• Minimum 1 year of experience in a veterinary clinic setting.
• Proficiency with Avimark software is preferred.
• Strong multitasking abilities are essential.

Responsibilities

• Provide exceptional customer service to clients in person and by phone.
• Schedule and manage appointments using Avimark software.
• Assist with patient check-ins and discharges.

Skills

Customer service excellence

Organizational skills

Communication abilities

Compassionate approach

Tools

Avimark software

Job description

Overview

Client Services Representative / Veterinary Assistant – Full-Time (Evenings & Weekends)

We’re looking for a motivated and compassionate Client Services Representative (CSR) / Veterinary Assistant to join our busy veterinary team!

Position Details

• Schedule: Full-time, evenings and weekends
• Shift Options: 6-hour, 8-hour, or 12-hour shifts
• Location: Sherwood Park, Alberta

About the Role

As a CSR / Veterinary Assistant, you’ll be the friendly face and helpful hand that keeps our clinic running smoothly. This position combines client service excellence with hands-on support for our veterinary team.

Key Responsibilities

• Provide exceptional customer service to clients in person and by phone
• Schedule and manage appointments using Avimark software
• Assist with patient check-ins and discharges
• Process payments and maintain accurate client records
• Support inventory control, ordering, and restocking of supplies
• Maintain a clean, organized reception and work area
• Work collaboratively with veterinarians, RVTs, and other team members

Qualifications

• Minimum 1 year of experience in a veterinary clinic setting (required)
• Proficiency with Avimark software (preferred)
• Strong organizational and multitasking skills
• Excellent communication and client care abilities
• Positive team player with a compassionate approach to animals and their owners

What We Offer

• A supportive, team-oriented environment
• Competitive wage based on experience
• Health Benefit package included
• Health Spending Account ($500.00 annually)
• RRSP contributions and price match
• Staff pet discounts
• Uniform allowance

If you’re enthusiastic about providing exceptional client service and supporting quality veterinary care, we’d love to hear from you!

How to Apply

Please send your resume to [e-mail], with “CSR / Veterinary Assistant Application” in the subject line.

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.