Veterinary Reception, Client Care, Mississauga-Oakville Veterinary Emergency Hospital

VCA Animal Hospitals; Oakville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary service provider in Oakville, ON is seeking a full-time Veterinary Reception, Client Care to create a welcoming environment for pets and their owners. Responsibilities include managing phone and email inquiries, invoicing, and supporting veterinary staff. Candidates with customer service experience, excellent organizational skills, and a love for pets are encouraged to apply. The role offers competitive wages and various employee benefits.

Benefits

RRSP Employer 5% Match Program

Medical benefits

Career development opportunities

Referral Bonus Rewards

Generous personal pet care discounts

Annual uniform allowance

Qualifications

• Ability to effectively handle client communications.
• Organized and capable of managing appointments.
• Willingness to learn about veterinary services.

Responsibilities

• Create a warm and welcoming environment.
• Handle phone and email inquiries.
• Manage invoicing and billing.
• Support the veterinary staff in various tasks.

Skills

Customer service experience

Multi-line phone system

Organizational skills

Communication skills

Empathy

Job description

Veterinary Reception, Client Care Location: Oakville, ON

Overview

Mississauga-Oakville Veterinary Emergency Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multi-line phone system and track and schedule appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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