Veterinary Reception, Client Care, Calgary Trail Animal Hospital

VCA Animal Hospitals; Edmonton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A veterinary service provider in Edmonton is seeking a Veterinary Receptionist to join their team. The role involves creating a welcoming environment for clients and their pets, handling appointment scheduling, and managing correspondence. Ideal candidates should possess organizational skills and a passion for animal care. Join a culture of wellness and appreciation and make a difference in the lives of pets and families.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health/dental benefits

Career development opportunities

Generous personal pet care discounts

Qualifications

• Ability to answer a multiline phone system and track and schedule appointments effectively.
• Respond and manage email correspondence including clients and internal messages.
• Willingness to learn more regarding veterinary services and assist veterinary staff.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Admit and discharge pet patients.
• Invoicing/billing and processing payments.

Skills

Organizational skills

Customer service

Multiline phone system proficiency

Communication skills

Empathy

Job description

Veterinary Reception, Client Care
Location: Edmonton, AB

Calgary Trail Animal Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and schedule appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset
• No experience with animals, no problem, so long as you love pets

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier
• VCA Canada RRSP Student Loan - Ask us more
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips
• Competitive wages and health/dental benefits
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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