Vendor Manager

Long View Systems; Edmonton; On-site; CAD 92,000 - 122,000; Full time

Job summary

A dynamic IT service provider based in Edmonton is seeking an experienced Vendor Manager for Network & Telecommunications. This role involves managing vendor relationships, overseeing contract transitions, and ensuring SLA compliance for enterprise clients. Candidates should have over 7 years of experience in telecommunications or network vendor management, with strong analytical and financial skills. The position offers a comprehensive benefits package and opportunities for career growth, with a competitive salary range of $92,520 - $121,438 a year.

Benefits

Comprehensive benefits package

Career growth opportunities

Exciting projects with latest technologies

Qualifications

• 7+ years experience in telecommunications, ISP, or network vendor management in a regulated or enterprise environment.
• Strong understanding of carrier contracts, SLAs, and pricing models.
• Proven ability to manage escalations and multi-vendor environments.

Responsibilities

• Act as the primary liaison between our client and telecom vendors ensuring seamless communication.
• Manage carrier relationships and oversee contract transitions and renewals.
• Monitor SLA performance and lead escalations during service-impacting events.

Skills

Telecommunications experience

Vendor management

Analytical skills

Understanding of SLAs

Financial skills

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Do you thrive on building strong vendor relationships while ensuring seamless network and telecom operations for enterprise clients? Are you ready to take ownership of complex carrier and ISP governance, driving performance and compliance in a highly regulated environment?

Long View Systems is seeking an experienced Vendor Manager (Network & Telecommunications) based out of our Edmonton Branch to support a large, regulated enterprise client. This role is responsible for end-to-end governance of carrier, ISP, and telecommunications vendors, including contract transitions, SLA management, escalation, commercial optimization, and lifecycle coordination across WAN, fiber, telephony, and circuit services.

The Vendor Manager acts as the single point of accountability between the client, Long View, carriers, and internal delivery teams, ensuring operational continuity, financial transparency, and alignment with contractual and regulatory requirements. The role requires someone with a bias for action and accountability.

A Day in the Life:

• Act as the primary liaison between our client, Long View, and telecom vendors, ensuring seamless communication and accountability
• Manage carrier relationships and contracts administered by Long View on our client's behalf
• Oversee contract transitions, renewals, and vendor onboarding/offboarding in compliance with regulatory requirements
• Maintain vendor accountability for SLA performance, escalation handling, and service restoration
• Own lifecycle management of circuits and telephony services, including adds, changes, and decommissioning
• Keep accurate inventory of circuits, services, and dependencies across WAN, fiber, and voice platforms
• Partner with Network Operations and Service Transition teams to support provisioning, incident resolution, and change execution
• Analyze carrier pricing models and contract terms to secure best-in-market pricing and identify cost optimization opportunities
• Validate carrier invoices, resolve billing discrepancies, and support clean chargeback/rebill processes with Finance and Procurement
• Monitor SLA performance, lead escalations during service-impacting events, and enforce contractual remedies where applicable
• Produce operational and executive-level reporting on vendor performance, cost trends, risks, and optimization opportunities

What You Bring:

• 7+ years experience in telecommunications, ISP, or network vendor management, preferably in a regulated or enterprise environment
• Strong understanding of carrier contracts, SLAs, pricing models, and circuit provisioning
• Understanding of service coordination for move, adds and changes
• Demonstrated experience supporting commercial negotiations or renewals with ISPs or telecom providers
• Proven ability to manage escalations and multi-vendor environments
• Strong financial and analytical skills with the ability to interpret pricing, contracts, and invoices

What Makes You Extra Awesome:

• Experience supporting utilities, energy, or other regulated industries
• Knowledge of Teams Voice, Call Centre as a Service, and unified communications platforms
• Background in carrier repatriation or contract transition initiatives
• Ability to execute changes via web portals with reduced customer service levels
• Understanding of enterprise grade access technologies and services

Why Work at Long View:

• Comprehensive benefits package from day one
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Great people and culture
• RSP Plan

$92,520 - $121,438 a year

Expected Base Salary Range

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know