User Support Technician

DCS TECHNOLOGIES INC.; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

A technology solutions provider in Vancouver is seeking a technical support analyst to manage network access, respond to user difficulties, and provide comprehensive technical support. The ideal candidate will hold a college or equivalent certificate and possess 1-2 years of experience. Responsibilities include troubleshooting, user training, and overseeing other support staff. This position is on-site only, with no remote work options available. Excellent customer service and problem-solving skills are essential.

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Equivalent experience

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years


• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks


• Report on the performance of computer systems and networks


• Respond to users experiencing difficulties with computer


• Consult user guides, technical manuals and other documents to research and implement solutions


• Provide advice and training to users in response to identified difficulties


• Collect, organize and maintain a problems and solutions log for use by other technical support analysts


• Participate in the redesign of applications and other software


• Supervise other technical support workers in this group


• Provide business systems, network and Internet support to users in response to identified difficulties


• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software


• Perform Web-server backup and recovery operations


• Provide customer service


• Manage incidents